Contact Center Supervisor

Company : Slide Insurance

Job Type : Full Time

Tampa, United States

Job Description - Contact Center Supervisor

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

As a Contact Center Supervisor, you’ll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.

What You’ll Do

Lead, coach, and develop a team of representatives to drive performance and service excellence

Monitor team productivity, call metrics, and performance trends to improve outcomes

Support escalations and complex issues while ensuring high-quality resolutions

Oversee scheduling, timekeeping, and adherence to workforce expectations

Identify and implement process improvements using data and interaction analytics

Ensure compliance with data accuracy, policy structure, and regulatory standards

What You Bring

High school diploma required

3+ years of leadership experience in a high-volume contact center

1+ year of experience in P&C insurance

Experience with Five9, Power BI, and Guidewire

Active 20-44 insurance license

Strong leadership, analytical, and organizational skills

Ability to thrive in a fast-paced, metrics-driven environment

Desire to live Slide’s Core Values.

What Slide Offers To You
The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal

2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY

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Contact Center Supervisor

Job Description - Contact Center Supervisor

What You’ll Do

What You Bring

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