Contact Eligibility Specialist

Summary/objective

We are seeking a dedicated and detail-oriented Contact Eligibility Specialist to join our team. This role involves placing orders, verifying insurance coverage, maintaining inventory, and providing exceptional service related to contact lens needs. If you're experienced in an ophthalmology or optometry setting and thrive in a fast-paced healthcare environment, we’d love to meet you!

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Place and track contact lens orders through various vendors
• Communicate with patients regarding order status, pick-up, and delivery
• Check patient insurance eligibility and verify contact lens coverage
• Verify prescriptions and ensure order accuracy
• Maintain inventory of trial lenses and supplies
• Coordinate with physicians and clinical staff for updated prescriptions or special orders
• Handle returns, exchanges, and resolve order issues with vendors
• Provide excellent customer service in-person and over the phone

Required education and experience

• High school diploma or equivalent.
• 1+ years of experience in a medical office, healthcare administration, or customer service role.
• Proficiency in basic office software.
• Strong attention to detail and organizational skills
• Strong communication and organizational skills to manage patient interactions and administrative tasks. 
• Comfortable working with electronic health records and office software
• Ability to multitask in a fast-paced environment

Preferred education and experience

• Familiarity with contact lens brands, types, and ordering systems a plus.
• 2+ years of experience in a medical office or ophthalmology practice.
• Experience working in a fast-paced, multi-location healthcare setting.