Contact Lens Technician

Description

WHO WE ARE:

Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. Our dedicated in-house trainers have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. This allows us to focus on hiring top talent with, or without, industry specific training. Our sight is a crucial part of our everyday lives and being part of a team that contributes to improved eyesight is highly rewarding! 

WHY YOU SHOULD JOIN US:

We have so much to offer! As a member of the Spokane Eye Clinic family, our employees enjoy a trusting, supportive, and positive work environment and excellent benefits.

• Health Insurance on the first of the month following date of hire.
• Free employee Dental, Life and AD&D coverage first of the month following 90 days.
• Company provided Vision coverage. 
• Begin to accrue PTO on their first day and can request to use accrued days after only 90 days.
• We also offer 401k and a Profit-Sharing plan to save for your future.
• FUN activities, and more.

SUMMARY STATEMENT & PURPOSE: 

The Contact Lens Technician works under the supervision of an Optometrist, performing various clinic duties involving contact lenses and quality patient care. This position provides exceptional customer service while assisting patients with the proper selection and fitting of contact lenses, instruction of lens care, product, and trial inventory, verifying insurance benefits, and processing orders and sales.

ESSENTIAL DUTIES & RESPONSIBILITES:

1. Performs patient workups and charting, including but not limited to taking proper patient history, documenting chief complaint, drop instillation, refracting, and administering appropriate ophthalmic tests.  
2. Educates patients on their contact lens options and helps them make a choice that fits their medical needs as well as lifestyle preference.
3. Responsible for lens fittings, orders, and providing patient instruction for lens care including recommendations with regards to contact lens modality inspection and solutions.
4. Provides additional customer service by answering patient billing questions, processes scheduling appointments, and covering the reception desk as needed.
5. Maintains communication with physicians, clinic administration, and co-workers to assure delivery of quality patient services.
6. Participates in professional, skill, and business-related continuing education, including the National Contact Lens Examiner's National Registry, as required.
7. Required to travel to other Spokane Optical Company locations based on business need. 
8. Meets sales guidelines established by management. 

Requirements

MINIMUM QUALIFICATIONS:

• Must be at least 18 and have a High School or General Education diploma (GED).
• Six (6) months in a customer service role.
• Medical Assistant Registered (MA-R) from the State of Washington within 60 days of employment.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook, and ability to learn other software programs as needed.
• Ability to travel to different company locations.

PREFERRED QUALIFICATIONS:

• One (1) year experience in a clinical ophthalmic setting
• One (1) year of experience using optical software.
• NCLE or Optician certification
• Medical EHR/Nextgen software experience