Content Account Manager

The Opportunity 

As a Content Account Manager at Flywheel, you’ll work closely with clients and internal teams to deliver high-quality e-commerce content solutions. You will support client partnerships, help implement digital content strategies, and ensure projects are executed smoothly and effectively. This role combines hands-on project execution with collaborative account management, helping drive success for our clients. 

What You Will Do: 

• Serve as a key point of contact for client accounts, developing positive business relationships and supporting the execution of content strategies that meet client goals. 

• Collaborate with strategists, other account managers, and client teams to coordinate the development and delivery of e-commerce content solutions, from planning through completion. 

• Work alongside content specialists, editors, and freelancers to ensure high-quality work and meet project milestones. 

• Manage multiple projects, monitor deadlines, and ensure deliverables align with client objectives. Help identify and resolve project challenges as they arise. 

• Contribute ideas to optimize internal processes and support ongoing improvements in content quality and project efficiency. 

• Help manage a network of freelance content creators, ensuring projects are matched to the right talent and maintaining Flywheel’s standards through clear feedback and communication. 

• Provide regular updates, performance data, and project reports to clients, maintaining transparency and building trust. 

• Stay informed about trends in e-commerce, SEO, and digital content, and share relevant insights with your team. 

Who You Are: 

• 2-4 years of relevant experience in content strategy, account management, or e-commerce, preferably in an agency or fast-paced environment. 

• Experience supporting client accounts and collaborating with cross-functional teams. 

• Strong writing, editing, and communication skills, with familiarity in AP style and digital content best practices (SEO, GEO, AEO). 

• Ability to help implement content strategies and contribute to achieving client results. 

• Team player with effective collaboration and interpersonal skills. 

• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities and deadlines. 

• Understanding of e-commerce platforms and an interest in staying updated on industry trends and new technology. 

• Commitment to delivering great client service and building strong professional relationships.