Content and Outreach Specialist

About DVS

The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City’s approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture.

Key Responsibilities:
- Develop and implement outreach strategies to engage veterans, military families, and community stakeholders.
- Build and maintain partnerships with veteran service organizations, government agencies, and local businesses.
- Coordinate and attend community events, workshops, and resource fairs to connect veterans with available services.
- Conduct targeted outreach to underserved veteran populations to increase program participation.
- Manage communication efforts, including social media, newsletters, and promotional materials, to enhance outreach efforts.
- Assist in planning and executing veteran-focused programs, initiatives, and events.
- Provide one-on-one assistance to veterans seeking resources related to benefits, employment, housing, and healthcare.
- Collect and analyze outreach data to measure impact and improve engagement strategies.
- Represent the organization in meetings, coalitions, and advocacy efforts related to veteran services.
- Stay informed on veteran-related policies, benefits, and services to provide accurate information to the community.

Additional Duties as needed:
Social Media Support
- Assist in updating and maintaining the agency’s social media presence, including daily
monitoring, posting, scheduling, and reporting updates.
- Support coordination of responses to public queries on social media channels and email.
- Assist in planning, writing, and managing of the agency’s newsletter.

Administrative Support
- Processing/printing mail and outreach materials.
- Run local errands and pickup/drop off materials from external partners.
- Formatting Microsoft Word/Excel/PowerPoint documents for distribution/presentations.
- Help manage editorial and event calendars.
- Help develop and update media lists.
- Research and vet media outlets.

Marketing Support
- Help design event/program fliers, graphics, and other marketing materials.
- Attend community events and internal/external meetings as assigned.
- Collaborate with staff on new ideas, directions, and tools for marketing and communications

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.