Content Author Lead

We’re looking for an inspired, motivated, and experienced Content Author Lead to join our team. The content Author Lead is responsible for consulting regarding the feasibility of creative designs based of existing templates and components, coordinating content launches, providing technical guidance, performing peer reviews, developing technical documentation, and becoming a key contributor to their team and project. A Content Author Lead acts as a technical leader in projects, ensuring that the team maintains high performance levels, and builds and strengthens the relationship with the client. The CAL will work closely with clients, developers, system administrators, project managers, business analysts, and end users.

You will

• Debug or troubleshoot complex or critical issues that cannot be handled by junior positions and provide root cause analysis


• Own content release activities, including but not limited to reviewing content changes, content roll-out instructions, client demos, QA hand-offs, and presenting solutions and justifications for tasks


• Mentor and enforce guidelines and best practices for the designated team


• Help coordinate the team’s technical communication with other groups such as Creative, Business and Management


• Responsible to set up regular one-on-one meetings to provide coaching, feedback, career development, and status reporting


• Overview of peer reviewing and unit testing practices


• Gather new user and business requirements, maps them to appropriate technical solutions and estimates the associated content-authoring tasks


• In charge of presentations to clients, directly working with other groups such as Creative, Business and Technology


• Ensures concise and clear documentation is maintained by all peers for the projects as dictated by each Capability’s guidelines and best practices


• Creates training programs for technologies within fields of expertise


• Actively participates in Capability activities and initiatives


• Participate in the interview process for new content authoring openings.

You have

• Advanced English level (B2+)


• 6+ years of experience working with content management systems (AEM, Sitecore, TeamSite). Work experience with AEM.


• Proficiency with data transfer formats and protocols popular in web applications (e.g. JSON, XML, HTTP).


• Solid knowledge of Front-End technologies (HTML/CSS/JavaScript).


• Work experience implementing SEO guidelines and best practices for CMS pages.


• Experience troubleshooting, debugging and doing root cause analysis of web platform issues.


• Capable of actively participating in the quality assurance process for the project including guidelines for unit tests, load testing, and performance testing.


• Knowledge of recent development patterns and practices (Mobile First, MVC, Object Oriented development).


• Experience implementing Marketing Science guidelines.


• BS in Computer Science or related technical discipline; or equivalent experience as a Software Developer.


• Experience in Digital Agencies projects, Web development projects, and SCRUM/Agile software projects.


• Experience with popular JavaScript frameworks and cross-browser compatibility.


• Work experience configuring, using, and troubleshooting tools such as process automation & scripting (e.g. Webpack or Gulp) and pre-processing tools (e.g. SASS, LESS).


• Experience implementation automation for processes utilizing AI tools.

What We Offer:

• Maternity and parental leave extra days


• Competitive benefits packages


• Vacation, compassionate leave, sick days, and flex days


• Access to online services for families and new parents


• Diversity and Inclusion Board with 12 affinity groups


• Internal learning and development programs


• Enterprise-wide employee discounts


• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx