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KeenLogic is seeking a mid-level Product Manager to support a CAO enterprise-wide project, and CEC related activities and initiatives. This position will be on-site in Washington, DC offering full health benefits, 401K, PTO, and Life Insurance.
Background
The Office of the Chief Administrative Officer (CAO) exists as a non-partisan, non-legislative office that provides support services and business solutions to the community of 12,000+ House Members, Officers and staff. CAO professional, technical, and administrative staff provide finance, information technology, cyber security, procurement, logistics, and human resource services. Specific Business Units include Acquisitions Management, Customer Experience Center, Finance, House Information Resources, House Recording Studio, Human Resources, Logistics and Support, and Media Galleries.
The Customer Experience Center communicates, markets, brands, and delivers customer service to the House community. Customer Experience Management establishes and leads key efforts to expand and implement the customer experience vision of the CAO, create standards, and craft a roadmap for the governance and improvement of all CAO services. This position serves as Project Manager.
Scope
The candidate will act as the House Intranet (HouseNet) Content Editor on the HouseNet Program Team and will report to the Customer Experience Management Director within the CEC.
The candidate will work closely with the HouseNet Content Lead, the HouseNet Program Team, the Customer Experience team, the Communications & Marketing team, Intranet technologists, the Intranet vendor (Interact), and service providers across the CAO and the House. The candidate may work on other CAO projects as applicable.
Candidate Qualifications
Description of Work
The HouseNet Content Editor will be responsible for supporting the HouseNet Program Team in the re-development and full content re-write of the House Intranet (HouseNet).
The candidate will support the Customer Experience Management team’s work to improve and standardize CAO customer service experiences and digital service delivery platforms, specifically the House Intranet. The candidate will work in a collaborative multi-team environment with various CAO service providers, our technology partners, system owners, and other business units.
The candidate will assist in developing, implementing, and reviewing revised content for the House’s Intranet, HouseNet. The candidate will work closely with the HouseNet Content Lead and HouseNet Product Manager to develop, review, and maintain web content for Members and employees of the U.S. House of Representatives.
Primary Duties/Responsibilities:
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