Content Production Manager

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an experienced people and project manager to lead our growing Content Production team. 

The Content Production team is responsible for a wide range of tasks within our production process, including: converting content written by Curriculum Designers into an interactive online format used in IXL skills across five subjects; creating or sourcing images; uploading PDFs and other resources; and using spreadsheets and internal tools to format and enter accurate metadata for our content. As Content Production Manager, you'll lead the team of Content Production Specialists and partner closely with our Curriculum Designers to coordinate many simultaneous projects to meet our content development goals. This role has some technical aspects, so it's important that you are comfortable working with spreadsheets and markup languages such as HTML or XML (although coding experience is not required). #LI-EM1

This is a full-time position that requires you to be in our Raleigh, NC, area office.

WHAT YOU'LL BE DOING

• Manage a team of 20 Content Production Specialists, including several team leads. As needed, recruit and train new employees


• Guide and mentor the leads and Content Production Specialists on your team, fostering a positive and collaborative work environment that encourages continuous improvement


• Act as the final quality gatekeeper for all work completed by your team, proactively identifying and addressing any concerns


• Work closely with curriculum team leads to define project scopes and timelines. Strategically allocate your team's capacity across projects, adapting quickly as priorities change


• Monitor progress across projects and communicate project status to all stakeholders


• Design workflows and implement process improvements to ensure projects are completed efficiently and in accordance with our quality standards


• Troubleshoot technical issues in our production workflow and work with engineers to evaluate and improve our in-house tools

WHAT WE'RE LOOKING FOR

• Bachelor's degree


• 4+ years experience with managing, coaching, and motivating teams; experience managing team leads or managers is strongly preferred


• 4+ years of project management experience


• Proven success coordinating cross-team projects with multiple stakeholders


• Strong organizational, problem-solving, and communication skills


• Flexible and adaptable, with a growth mindset and can-do attitude 


• Ability to quickly learn and master new guidelines, software, and code


• Advanced knowledge of Excel or Google Sheets (e.g. vlookup, concatenate, left/right/mid) required; familiarity with XML, HTML, and/or CSS is preferred


• Interest or experience in K-12 education is a plus

Please be sure to send a cover letter with your submission so that we can learn more about you.