Content Production Manager - Sapphire Events

Job Description

Join Card and Connected Commerce Content and help bring Sapphire experiences to life through high-impact content. You will orchestrate event capture and production at scale, delivering customer-centric storytelling that inspires customers to travel, shop, and dine.

As a Content Production Manager in Card and Connected Commerce Content, you own the end-to-end content workflow for Sapphire events and activations, from early planning through on-site capture and final delivery. You coordinate across marketing, events, creative, production, and external creators to deliver assets that are timely, accurate, and aligned to brand standards. You provide operational rigor across multiple concurrent productions and help improve efficiency, timelines, and outcomes year-round.

Job responsibilities

• Own pre-production planning, including briefs, shot lists, schedules, approvals, and logistics.
• Build content capture plans that support post-event needs such as short-form edits, recap videos, still selects, and partner assets.
• Coordinate with event and venue stakeholders on credentials, filming permissions, releases, and production constraints.
• Manage intake of content requests by assessing feasibility, effort, timing, and dependencies.
• Document requirements and align stakeholders on expectations before capture begins.
• Produce and circulate clear briefs that outline objectives, key messages, must-capture moments, brand considerations, and deliverable requirements.
• Identify when freelance support is needed and match creators to the work.
• Manage freelancer workflows end to end, including onboarding, schedules, feedback cycles, and handoffs.
• Serve as the primary point of contact in cross-functional meetings and drive decisions to keep work moving.
• Provide clear status updates and proactively flag risks such as unclear approvals, compressed timelines, or late-breaking changes.

Required qualifications, capabilities, and skills

• 3+ years of project management experience in social video production or related production environments.
• Proven ability to manage multiple complex projects with competing priorities, multiple stakeholders, and firm deadlines.
• Strong organization and attention to detail, with the ability to run end-to-end workflows.
• Strong written and verbal communication skills, including clear briefs and timely stakeholder updates.
• Ability to remain calm, professional, and solutions-oriented as priorities shift.

Preferred qualifications, capabilities, and skills

• Experience working in regulated or compliance-sensitive environments with structured review processes and documentation requirements.
• Experience using engagement signals or feedback to improve content quality and consistency.
• Experience creating social media assets or partnering closely with creators on content formats and production needs.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.