Contents Manager - Las Vegas, NV

Job Title: Contents Manager

Location: Las Vegas, NV

Want to be a difference maker? Paul Davis Restoration employees provide homeowners and business owners peace of mind so they can focus on what matters most!

The Contents Manager's key role is to manage and supervise the inventorying and pack-out of soiled/damaged contents and textiles. The Contents Manager will use a skillset revolving around communication, leadership, organization, team/time management, and many more in order to ensure the successful pack-out, restoration, and return of contents to our commercial and residential clients.

About Us

Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is an expansive network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being difference makers by living our vision, mission and values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.  

Supervisory Responsibilities

• Management of a group of contents technicians and their schedules


• Auditing of technician certification to ensure compliance with Franchise Agreement and Program work


• Schedule and hold meetings with contents technicians, train and supervise technicians on better business practices, identify business opportunities, and strategize


• Ensure the team's performance of contents pack-out, contents pack-in, and cleaning/re-installation services in accordance with Paul Davis and industry specifications


• Facilitate team huddles daily


• Ensure the crews are always ready to deploy to a site where emergency services are needed


• Actively participate in the "ROTOR" process and assist technicians move up through the technician development program


• Facilitate monthly Goal Setting & Review meetings with all technicians

Responsibilities

• Coordinate the cleaning and deodorization of items in the contents facility from fire/smoke damage


• Training of technicians


• Follow all TPA and program guidelines


• Ensure compliance with standards and regulations


• Track metrics during monthly goal setting


• Meet operational objectives of gross margin and brand experience


• Build partnerships to improve performance with vendors and tradesmen

Required Skills & Abilities

• Valid driver's license and a clean driving record


• Ability to pass a background check and drug screening


• Knowledge of practices and procedures of water, fire, and mold trades


• Knowledge of cleaning chemicals, solutions, and use of solvents


• Strong communication and interpersonal skills


• Extremely organized and highly detail-oriented


• Positive, can-do attitude


• Excellent customer service


• Team player


• Ability to work in extreme temperatures


• Ability to supervise and evaluate employees


• Ability to lead and develop a team


• Ability to problem solve


• Ability to plan, organize, and prioritize workloads


• Ability to work within given time constraints with a focus on quality and service


• Ability to develop, learn, and properly apply operating and work procedures


• Ability to read and interpret written and oral instructions


• Ability to work cooperatively with employees, contractors, vendors, outside agencies, and the public


• Ability to pass a respirator physical and FIT test

Education & Experience

• 2+ years' restoration/mitigation experience a must


• BSc in related field preferred


• IICRC certifications highly desired

Physical Requirements

• Lift (constantly) 5 - 40 pounds, lift (frequently) 20 - 100 pounds


• May involve significant standing/walking/pushing/pulling


• Occasional climbing (ladders, etc.), balancing, crouching, frequent stooping, reaching, kneeling, and handling


• Ability to work in confined spaces


• Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat


• Exposure to noise levels ranging from moderate to loud from occasional to frequent


• Remaining in a stationary position, often standing or sitting for prolonged periods


• Moving about to accomplish tasks or moving from one worksite to another


• Repeating motions that may include the wrists, hands, and/or fingers


• Operating machinery and/or power tools


• Operating motor vehicles or heavy equipment

Benefits

• 3 weeks of paid time off


• 7 company paid holidays
  


• 401(k) with company match


• Medical, dental, vision, life, supplemental, and disability insurance offered
  


• On-the-job training to develop new skills
  

We support and hire Veterans and we are an equal opportunity employer.