Contents Production Manager

Servpro is an industry leader in property damage restoration with more than 2,200 locations nationwide. We
specialize in fire, water, mold, and biohazard cleaning. Our local franchises serve Lehigh County and the
surrounding areas.

Position Description:
We are seeking a Pack-Out Production Manager to join our Contents Division. The Contents Division works inside damaged properties to recover and restore customer belongings. The Production Manager is responsible for planning and oversight of their assigned projects. This includes customer and adjuster communication, schedule planning, and allocation of project resources. They are also responsible for managing a team of Technicians.

Compensation:
● A base hourly rate of $23 - $25, based on experience
● Inclusion into the Contents Project Commission Program upon successful review after the (90) day
probationary period.

Responsibilities:
● Manage junior Technicians; communicate clear expectations and supervise on-site activities
● Carefully handle customer belongings such as furniture, electronics, art, textiles, etc., and maintain
quality control standards
● Maintain a detailed inventory; capture and upload photos for insurance documentation
● Neatly pack and unpack items according to company procedures
● Carry and organize furniture and boxes within our storage warehouse
● Follow safety instructions regarding the use of chemicals and supplies

Skills & Requirements:
● Experience in cleaning, moving, packing, and/or inventory management
● Experience managing junior employees
● Exceptional customer service skills
● High School Diploma/GED
● Valid Driver’s License and ability to safely operate large vehicles
● Previous experience with iCat or similar software is a plus!

Physical Demands: This is a labor-intensive role. Individuals must be able to perform extensive standing, walking,
climbing, and lifting.