Contents Restoration Department Manager

Job Overview
We are seeking an experienced Contents Restoration Department Manager to lead and grow the contents division. This role manages all phases of pack-out, cleaning, inventory control, storage, and pack-back operations following property damage events. The ideal candidate is a hands-on leader with restoration expertise, strong organizational skills, and the ability to oversee teams, processes, and customer expectations in a fast-paced environment.

Key Responsibilities
• Supervise, train, and mentor contents technicians to ensure professionalism, efficiency, and consistent quality.
• Oversee the entire contents restoration workflow including pack-out, item tracking, cleaning, storage, and pack-back.
• Manage digital inventory systems and job documentation with full accuracy and compliance.
• Coordinate schedules, resources, and job milestones with project managers, estimators, and production teams.
• Conduct routine quality control checks and implement process improvements.
• Maintain and track restoration tools, cleaning equipment, and supplies.
• Monitor departmental budgets, labor utilization, and job costing to support profitability.
• Communicate proactively with clients, insurance representatives, and internal teams to ensure expectations are met.

• Minimum 3 years of experience in restoration, construction, or related industry.

• At least 1 to 2 years in a supervisory or management role.

• IICRC certifications preferred (FSRT, WRT, CPT, etc.).

• Strong leadership, communication, and organizational skills.

• Proficiency with platforms like Encircle, Xactimate, iCat, or similar.

• Ability to lift up to 50 lbs and work in varying environments.

• Valid driver’s license and reliable transportation.

• Competitive compensation

• Paid time off and company holidays

• Professional growth and development opportunities

• Supportive and collaborative work culture