Contents Technician

Contents Technician

About Serclean

At Serclean, we specialize in water mitigation and restoration services, providing expert solutions to help our clients recover quickly from unexpected property damage. We pride ourselves on fast response, organized processes, and dependable service. We are seeking dependable, detail-oriented individuals to join our Contents team and help keep our projects organized and moving efficiently.

Position Summary

As a Contents Technician, you will support restoration projects by managing job documentation, maintaining accurate records, and assisting field teams with both administrative and hands-on contents handling tasks. This role includes packing, moving, inventorying, and organizing customer belongings during restoration projects. You will work closely with field and office teams to keep projects organized, compliant, and on schedule.

Key Responsibilities

• Maintain up-to-date and accurate job information within the company CRM
• Monitor active jobs and ensure documentation, notes, and photos are current
• Upload and organize job details, photos, and reports using CRM and Google Sheets
• Assist with on-site job tasks and support lead technicians as needed
• Document job progress using a phone or tablet
• Follow established workflows and company procedures to ensure consistency and accuracy
• Collaborate with field and office teams to support efficient project completion
• Pack, wrap, inventory, and label customer contents for transport and storage
• Move furniture, boxes, and household items safely and efficiently
• Assist with load-out and pack-back of contents at job sites
• Maintain cleanliness and organization of storage areas and contents warehouse
• Follow proper handling procedures to protect customer property
• Communicate professionally with teammates and customers
• Follow all safety, quality, and professionalism standards
• Perform other duties as assigned to support restoration and contents operations.

Qualifications

• High school diploma or equivalent required
• Previous experience working in a CRM or job tracking system preferred
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools
• Strong attention to detail and organizational skills
• Teachable and open to learning new processes
• Reliable, punctual, and comfortable working under direction
• Customer service or restoration industry experience preferred
• Valid driver's license preferred

Physical Requirements

• Ability to lift and carry up to 50 pounds regularly
• Frequent bending, kneeling, climbing stairs, and moving furniture or boxes
• Work in residential and commercial job sites, warehouses, and storage environments
• Use of PPE and exposure to water-damaged or restoration environments

Benefits

• Weekly compensation
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Commission opportunities
• Company vehicle when applicable
• Company cell phone
• Paid time off and holidays
• Life insurance
• Certification and training support

Employment Disclaimer

Employment with Serclean is at-will and may be ended at any time by either the employee or employer, with or without cause or notice. This job description outlines general responsibilities and may not include all duties.

Serclean is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by federal, state, or local law.

To learn more about our company, visit https://serclean.com/.