Continuous Quality Improvement Supervisor

SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change. 

Job Overview

This role will lead SGA’s Evaluation and CQI efforts to support program improvement, agency learning, and funder reporting.

MAJOR DUTIES AND RESPONSIBILITIES

Supervision and Leadership

• Responsible for developing, implementing, and overseeing a Continuous Quality Improvement program.
• Manages continuous quality improvement staff and interns, including hiring, performance assessment, and mentoring.
• Supports the development and delivery of training to SGA staff regarding data collection and reporting.
• Represent the agency in collaborative/collective impact initiatives, as needed.

Data Management

• Advises senior leadership on data system usage and improvement plans. 
• Direct data entry and management conducted by agency staff and provide data entry feedback where needed.
• Oversees the production/compilation of training and guidance documents for agency data systems utilized by the various programs. 
• Troubleshoot technical issues with the data systems experienced by agency staff.

Continuous Quality Improvement

• Partners with program directors, management, staff, and stakeholders to drive operational excellence.
• Collects, tracks, and analyzes data to identify trends, performance gaps, and areas for improvement for internal and external audiences. 
• Lead Continuous Quality Improvement team efforts to develop annual Program Evaluation Report.
• Supports the creation of programmatic tools to support enrollment, performance, and compliance. 
• Provide data reports for agency use in grant and proposal writing, grant compliance reports and agency annual report. 

Compliance

• Supports plans to implement improvements and to maintain compliance, effectiveness, and quality of SGA programs. 
• Support contractual, accreditation, and regulatory compliance.
• Perform other duties as assigned.

KEY COMPETENCIES

• Data Collection and Analysis
• Communication and Collaboration
• Change and Systems Management
• Compliance Management and Interpretation
• Other duties as assigned

Education:

• Bachelor degree in Human Services, Public Health, Statistics, or related field preferred. (Master’s Degree Preferred)      

Travel:                                                                                                                                    

• Onsite support to all SGA locations, as needed. 

Experience:

• Ability to think analytically and utilize data to generate action steps for compliance, improved program effectiveness and quality of service. 
• Advanced knowledge in data collection software, including Excel and competency in Efforts-to Outcomes software preferred.
• Experience in evaluation, research, and/or data collection techniques preferred

Other:

• Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals and community groups.
• Excellent interpersonal, oral and writing skills. 
• Self-motivated, detail oriented, independent work ethic.

CONDITIONS OF EMPLOYMENT

• Ability to work varying hours Monday - Friday, Schedule may include some evenings and weekends. 
• Must have reliable transportation to travel between all agency sites.

PHYSICAL REQUIREMENTS

• Must be able to remain stationary 50% of the time.
• Must be able to frequently move inside the office to access file cabinets, office machinery, etc. 
• Must be able to transport oneself to and from home visits.
• Occasionally ascends/descends stairs.
• Constantly moves to assist during program activities.
• At times it may be required to lift up to 25 lbs. for various needs. 
• Frequently moves in outdoor weather conditions. 

FULL-TIME BENEFITS ELIGIBLE

BENEFITS:

Eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance; employer-paid life insurance; short- and long-term disability coverage; a 403(b) retirement savings plan; paid vacation, sick leave, personal days, and holidays; an Employee Assistance Program; Benefits are provided in accordance with plan documents and organizational policies, and eligibility may vary based on employment status and scheduled hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

An Equal Opportunity Employer