CONTRACT ACCOUNT REP

Description

Summary:

To support clients and sales representatives within a specific region; communicate via email and phone addressing inquiries, processing orders and providing updates as needed.

Essential Duties and Responsibilities:

• Manage incoming calls and emails, addressing customer inquiries.
• Provide accurate information about our products and services, answer questions & provide order updates.
• Enter holds, sample & fabric orders by email & phone..
• Cost and bill finished product orders.
• Interact with department personnel as required.
• Maintain order notes, ensuring actions are recorded.
• Enter customer claims and updates, working with Management to provide resolution.
• Interact with other departments to ensure delivery dates are met.
• Work with sales team to provide leads, support and updates as needed.
• Interface with other departments to provide exceptional service.
• Display good safety and housekeeping practices.
• Uses material and equipment effectively.
• *Performs other duties as assigned.
• Job duties are subject to change as directed by management.

Requirements

Qualifications:

• High school diploma or equivalent.
• Two years experience in fast paced customer service environment.
• Display reasoning ability, independent judgement & critical thinking skills.
• Typing skills of 45 WPM.
• 10-key skills.
• Working knowledge of office equipment.
• Proficient in Microsoft Office.
• Above average written and oral communication skills.
• Basic knowledge of textiles & manufacturing of finished product a plus.
• Well organized and able to maintain efficiency in a fast paced, highly confidential environment.
• Basic math skills.
• Ability to work effectively with others.
• Plans and organizes work for maximum effectiveness and efficiency.

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• 6 hours sitting
• 2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 4 hours
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – 2 to 4 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – Up to 2 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – 0 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 40 lbs. – Up to 2 hours

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – Up to 2 hours
• Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions.

• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.