CONTRACT Accounts Receivable Coordinator

As a key member of the Gogo Finance organization, the CONTRACT Accounts Receivable Coordinator is a high-energy, detail-oriented person with a passion for accounting and numbers. This position will involve account collections, assisting in processing monthly billing, reporting, cash receipts, and reviewing customer accounts for accuracy. You will work closely with the Customer Operations team to identify and implement opportunities to increase efficiencies through automation and enhanced workflows while ensuring strong internal controls.

The ideal candidate has experience in Accounts Receivable, the month-end close process, and building key relationships with our customer base.

Are you detail-oriented, highly motivated, and love to work with people?

COME ON BOARD THE GOGO ACCOUNTING TEAM!

How will you make a difference?

• Contact overdue accounts via phone and email to collect cash on outstanding balances
• Record daily cash receipts including lock box payments, ACH/wire, credit card and manual check deposits
• Post and apply customer payments against invoices in the Accounts Receivable systems
• Process sales orders, purchase orders and shipping documents to generate equipment invoices
• Handle warranty sales credits and invoices upon repair/exchange
• Review returned merchandise authorizations (RMAs) to confirm equipment received and post RMA credits
• Administer credit memos/adjustments when approved in Salesforce and post in billing system and ERP
• Respond to customer billing inquiries via email and phone
• Prepare, enter, and maintain support for journal entries
• Reconcile Accounts Receivable sub-ledgers for both Service and Equipment customers
• Assist with reconciliation of balance sheet accounts for month-end close
• Help with training new employees
• Support quarterly and annual SOX audit
• Answer customer inquiries via incoming phone calls and emails

Qualifications

• Associate’s Degree in Accounting or equivalent work experience. Bachelor’s degree preferred
• 2-4 years’ experience in Accounts Receivable processing
• This will be a 6-month contract to start

Required Skills, Talents & Experience

• Strong customer service skills as well as verbal/written communication and messaging skills
• ERP systems experience
• Solid MS Office skills (Excel, Word, PowerPoint)
• Ability to work with accounting and management information systems, spreadsheets and databases

Preferred Skills, Talents & Experience

• Telecom billing experience a plus
• Strong attention to details with analytical, organizational and research abilities
• Effective problem solving; methodical, detail-oriented and analytical approach to issue resolution
• Ability to manage competing priorities and meet deadlines
• Experience in evaluating and streamlining processes and systems, developing and implementing policies and procedures to achieve operational efficiencies