Contract Returns Associate III - Competitive Pay

Duties: Responsible for facilitating the product return and replacement process. Provides support to the department, RMA Production Control and Vendor Returns with RMA research, administrative tasks, training, and process improvements. Respond to and process RMA requests, including issuing credits to customers; system research and contacts Sales for issue resolution; enters outbound sales orders to return product to customer and charges appropriately. Monitors repair parts pool for customer engagements; customer contact for Post-Production Services' warranty programs, etc. Investigates/researches for root cause and processes defective and nonconforming product. Follow up with vendor returns group to expedite returned product with supplier; supplies data to supplier quality for trends in returned product. Investigate and resolve resale/costing issues by working with finance, as needed. Reports RMA issuance and Vendor returns metrics.

Skills: Has developed knowledge and skills through formal training or considerable work experience Entry level often for those with work experience in the skill area Works within established procedures with a moderate degree of supervision Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Education: Typically requires a 2 year degree and 2 4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Required Skills: METRICS,WARRANTY,FINANCE,PRODUCTION CONTROL,SALES ORDERS,
Additional Skills: PROCESS IMPROVEMENTS,ADMINISTRATIVE TASKS,

Minimum Degree Required: Completed High School (Diploma or GED)
Hours Per Day: 8.00
Hours Per Week: 40.00
Languages: English( Speak, Read, Write )
Department: Branch Services : 6066
Job Category: Light Industrial