Contract Servicing Manager

Who we are:

Vista Title & Escrow, LLC, is a locally owned and operated title company committed to offering unparalleled customer experience. Headquarters in downtown Spokane, WA, with branches in North Spokane and Colville (operating as Stevens County Title & Escrow). 

We are a team of professionals that truly care about our team members, customers, and community. Here at Vista, we take our commitment to providing unparalleled customer experience to every customer seriously, customizing every transaction according to the needs and dynamics of the parties involved. We are thriving and growing in the title and escrow industry for our region and welcome like-minded applicants to consider joining us here at Team Vista.

Job Summary:

A successful Contract Servicing Manager will acclimate well to Stevens County fast-paced, professional, and caring environment and lead our mission to provide unparalleled customer experience. This position oversees all operations and staff in the Contract Servicing (Long-Term Escrow) Department and is responsible for ensuring accuracy, efficiency, and compliance in every aspect of the department’s work. 

This role plays a central part in growing the department through strategic outreach and client retention while coaching and developing team members, refining internal processes, and maintaining clear communication across departments and with external clients.

The Manager actively cultivates a team culture that aligns with Vista’s values — care, clarity, and cultivation — and models leadership behaviors that reflect our mission in every interaction.

Key Responsibilities

• Lead and manage daily operations, ensuring timely, accurate, and compliant account processing
• Monitor and assess team workload, adjusting resources or workflows to maintain service excellence
• Develop and implement strategies for departmental growth, client retention, and revenue expansion
• Maintain expense awareness and pursue cost-saving improvements where appropriate
• Provide ongoing coaching, training, and support to staff; conduct annual performance reviews and routine one-on-ones
• Collaborate with the marketing team to promote services, expand market presence, and develop business relationships
• Engage in client recruitment and retention through professional outreach and networking
• Ensure timely and accurate completion of daily, monthly, and year-end reporting
• Oversee monthly bank reconciliations, audit preparation, and tax/insurance/HOA disbursements
• Continuously evaluate and improve internal processes to enhance efficiency, accuracy, and client experience
• Serve as point of escalation for complex or sensitive issues; resolve matters with discretion and professionalism
• Ensure compliance with company procedures, regulatory requirements, and best practices
• Foster positive working relationships with clients, vendors, lenders, escrow teams, and other departments
• Maintain confidentiality and safeguard all client and transaction data
• Represent the department in leadership meetings and contribute to broader organizational initiatives
• Perform other duties as assigned

Job Type & Location

Full-time, hourly, non-exempt. This is a 40-hour per week position, days and hours are Monday – Friday, 8am – 5pm, located at 280 S. Oak Street, Colville, WA 99114.

Pay & Benefits

• $27-30 per hour
• Medical, Dental, Vision, Life, and LTD insurance (including company contributions)
• Health Savings Account option
• 401(k) (including company contribution)
• Flexible Spending Account programs for medical and dependent care
• Company paid holidays
• Generous time off for vacation, sick and bereavement

Equal Employment & Nondiscrimination

We are committed to equal employment opportunities for all and cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender.

Company Core Values

Our team members are expected to reflect our core values in all internal and external interactions:

• Care – Invest in the success of our people, clients, and communities
• Clarity – Communicate clearly and transparently to ensure understanding and trust
• Cultivation – Nurture and develop skills, relationships, and business practices

 Required Skills & Abilities 

• Strong leadership and team development skills; ability to motivate and guide others
• Excellent written and verbal communication skills
• Demonstrated success in managing department-level goals, metrics, and performance
• Advanced knowledge of financial transactions, account servicing, and reconciliation procedures
• Strong analytical skills and business acumen
• High attention to detail, accuracy, and accountability in work
• Ability to manage competing deadlines and priorities in a high-volume environment
• Strong customer service orientation and commitment to internal/external relationship building
• Proficiency in Microsoft Office Suite and internal servicing systems
• Clear background and credit check required

Education & Experience

• High school diploma or equivalent required
• Experience in mortgage servicing, long-term escrow, banking, accounting, or financial services required
• 3+ years of supervisory or management experience strongly preferred
• Ongoing commitment to professional development and leadership growth

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Please submit a resume and cover letter to apply for this position.