Contract Support

LOCATION: World Business Centre, Heathrow

CONTRACT: Permanent

HOURS: 40 per week

SHIFT PATTERN: Monday - Friday 08:00 - 17:00, 3 days in the office (1 of these days is at the customers site in London) and 2 remotely

SALARY: £32,000.00 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Main Duties & Responsibilities:  

Regional Contract Support supporting contracts UK wide, providing performance reports to the Account Manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks.  

General: 

• Understand, anticipate and deliver internal and external customer needs while building effective relationships. 

• Efficiently respond to both internal and external customers through effective communication and personal accessibility. 

• Ensuring systems both internally and externally are updated with the correct information and documentation.  

• Helpdesk; including but not limited to; logging, distributing, and closing down of reactive calls.  

• Maintain all maintenance asset files ensuring paperwork meets contract and H&S compliance. 

• Assist Account Manager in production of the contract monthly report. 

• Ensuring compliance to policies and procedures. 

• Assisting the Management in ensuring compliance with H&S requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment. 

Financial: 

• Raising quotes onto in house system and following through process / requirement to the completion of the works. 

• Liaise, organise, and raise purchase orders to subcontractors for both annual contract maintenance works and specialist reactive works. 

• Manage spend against budget when raising reactive purchase orders. 

• Collate monthly forecasting on reactive works for ABM and client. 

• Produce monthly reactive invoicing and issue to client. 

Person Specification: 

Essential 

• 2 years’ experience within an administrator role  

• You will be able to demonstrate excellent customer service skills and commercial awareness 

• Financial reporting experience 
• Experience in a contract support role within maintenance/technical services

Desirable  

• Intermediate / Advanced level in Excel 

• Computer literate 

• IOSH Managing Safely

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.