Contract Support

LOCATION: Pier Walk

HOURS: 40 per week

SHIFT PATTERN: 3 days office and 2 days WFH – Once a month meeting in Battersea 

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

To provide high quality, professional administrative support to the business. To work alongside the Operations and Finance Support teams to maintain administrative systems, ensuring compliance with legislation and company procedures. 

Main Duties & Responsibilities: 

.Take responsibility for Compliance and Reactive job administration duties for assigned Buildings and sites. 

• Daily monitoring of PPM completion in line with the PPM planners, and to ensure SLAs and KPIs are met. 

• Produce, daily, weekly and monthly reports on any outstanding PPM’s Statutory and Non-Statutory. 

• Plan engineer’s PPM jobs, booking engineers to site by liaising with Customers and assign on IBMS. 

• Raise, monitor and issue permits ensuring all permits are current and properly authorised. 

• Assign specialist subcontractors and provide confirmation of their attendance to site. 

• Ensure the relevant statutory certificates are received, checked for accuracy and the CAFM systems are updated and document loaded and processes followed. 

• Ensure RAMS are provided for attendance to site. 

• Review Subcontract Periodical Planners for accuracy and amend where necessary. 

• Annually rollover the Periodical contracts and agree sub-contractor costs for the year with Contract Manager and issue the annual Purchase Orders. 

• Deal with any failures on the certificates ensuring remedial works are arranged and quotes obtained to resolve the issues. 

• Monitor the Shared e-mails and system to ensure all reactive calls are responded to and attended within 

the SLA. Raise new reactive calls and purchase orders through the ABM portal in accordance with SLA’s. Pick up any overnight/weekend issues to ensure completion of jobs and relay updates to customers and Contract Manager 

• Ensure ABM Portals are updated in a timely manner providing updates on the jobs until completion 

• Keep the customer updated on all reactive calls until completion. CAFM system to be updated. 

• Attend weekly customer meetings via teams with Contract Manager to review any active jobs. 

• Attend monthly customer meetings at Battersea with the Contract Manager to ensure all jobs are completed efficiently and to discuss any outstanding works required. 

• Prepare Quotations in line with SLA agreement for breakdowns/ Extra works and Projects via IBMS  

• Contact Suppliers for quotations 

• Place Orders to Suppliers/Subcontractors for PPM activity/Breakdowns/Extra works and Project works 

• Prepare weekly reports in line with the Contract Requirements 

• Manage Works In progress (WIP) in a timely manner and liaise with ABM Finance team 

• Reporting any absences/lateness of engineers to the Contract Manager 

• Chase purchase orders daily and ensure prompt delivery of parts for works. 

• Return any unwanted parts back to suppliers for credit 

Person Specification: 

Essential 

Experience of working in an FM administration environment 

Have a good understanding and experience of finance and WIP management Worked in a fast-paced team with the ability to remain calm under pressure Outstanding communication skills both internal and external 

The ability to effectively prioritise your workload and build relationships with key stakeholders. Excellent attention to detail and ability to follow process 

A proactive/can do attitude to work 

The ability to work on own initiative and take full ownership of role 

Desirable 

CAFM system experience in Service Channel and Maximo 

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.