Contractor and Quality Assurance Specialist

Overview:

 The Contractor and Quality Assurance Specialist is responsible for supporting high quality, contract assurance and compliance with standards and requirements. The specialist will act as a subject matter expert in contractor and performance assurance including applicable contract requirements, Department of Energy (DOE) Orders, and site wide procedures, providing training and guidance to staff and management. 

Duties/Responsibilities:

The Contractor and Quality Assurance Specialist is responsible for the following duties:

• Provides support for a successful contractor assurance system that demonstrates confidence to DOE and IHA corporate of the performance of the contract.
• Provides training and guidance regarding corrective and improvement actions to address issues and risks associated with processes, equipment, and systems.
• Conducts investigations and causal analysis including root cause and apparent cause.
• Responsible for establishing, updating, and verifying policies and procedures.
• Facilities planning for annual assessment schedule and responsible for completion of assigned assessments and coordinating ad hoc assessments.
• Trains and provide guidance to management and subject area experts in performing assessments.
• Works closely with Performance Assurance Team to integrate data from issues management system into actionable information to present and coordinate with management and their teams for follow up actions.
• Provides direction and support to improve performance and efficiency.
• Analyzes and works edits and data quality issues. Ensures data quality and integrity.
• Understands and assists with implementation of DOE O 226.1 Implementation of Department of Energy Oversight Policy, DOE P 226.2 Federal Oversight and Contractor Assurance Systems, and DOE-0443 Hanford Site-Wide Assurance Systems Approach Document.
• Develops, coordinates, and administers IHA systems for risk identification, investigation, and risk reduction; maintains a network of informational resources and experts; performs risk surveys and inspects patient care areas; reviews facility to assess loss potential.
• Collects, evaluates, and distributes relevant data concerning patient and employee injuries: aggregate data summaries and monthly trend analyses of incidents; provides aggregate analysis of risk data; maintains statistical trending of other risk management data.
• Informs team leads and senior management regarding occurrences, issues, findings, and risk. Management suggestions; provides feedback to management at all levels in the efforts to reduce risks. 

 Qualifications: The Contractor and Quality Assurance Specialist shall have a minimum of 5 years of recent experience in a similar position. The following skills or experience are highly valued, but not required to perform the essential functions of this position. 

• Experience working with federal agencies. 
• Knowledge or training specific to DMAIC/Lean/Six Sigma - Operational Excellence Structured Process Improvement.
• Proficient in Microsoft Suites, including Excel, Word, PowerPoint, and Outlook.

Education / Training: Bachelor's degree (BA/BS) in business, or a related discipline and five (5) years of experience. Or equivalent combination of education and/or experience.
Knowledge / Skills/Abilities:

• Excellent verbal and written communication skills required.
• Project manage large organization-wide initiatives.
• Problem solve and make decisions.
• Demonstrated organization, facilitation, written and oral communication, and presentation skills.
• Interpret legal and regulatory documents.
• Demonstrated ability to establish goals and meet organizational objectives is essential.
• Critical thinking to assess appropriate documentation sharing and communication with surveyors.
• Demonstrated capabilities with Windows based software applications including word processing, spreadsheets, and database. 
• Requires some experience with data analysis and display.
• Ability to be flexible, organized, and function under stressful situations. 
• Ability to work with multi-disciplined groups or individuals.
• A high level of integrity and trust.

Desired Skills & Experience:The following skills or experience are highly valued but not required to perform the essential functions of this position. 

• Experience in a health care facility or organization. 
• Interpret legal and regulatory documents.
• Demonstrated ability to establish goals and meet organizational objectives is essential.
• Requires some experience with data analysis and display.
• Ability to be flexible, organized, and function under stressful situations. 
• Ability to work with multi-disciplined groups or individuals.
• Ability to do presentations and speak in front of different groups of people.
• Having the ability to train and teach.

TYPICAL PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:

• While performing the duties of this job, the employee may be required to walk, sit or stand for extended periods of time; reach with hands and arms; balance; stoop; talk or hear; have sufficient manual dexterity to operate a keyboard, calculator, telephone and other such office equipment as necessary; may occasionally move and/or lift up to 15 pounds. Specific visual abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental limitations: 

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Must be mentally adaptable and flexible in dealing with a variety of people and able to answer questions and provide guidance in a professional and friendly manner.

Work Environment:

• Work will mainly be performed at the Occupational Medical Services Clinic and will involve frequent contact with other IHA and project employees, customers, clients, representatives and vendors; work may be stressful at times; interaction with others is frequent and may be interruptive; may occasionally work hours outside of typical schedule to accommodate needs; opportunities for local travel may occur; the noise level in the work environment is usually minimal.