Contractual Worker

Scope of Services

The Project Manager will support SBE leadership by managing and coordinating internal agency responsibilities across the full project lifecycle, including:

• Project governance and oversight


• Stakeholder coordination and communication


• Requirements validation and business process input


• Deliverable review and approval (in coordination with SBE SMEs)


• Change management and prioritization


• Coordination of User acceptance testing


• Oversight of training schedules and readiness of operational transition

Key Responsibilities 1

Planning & Governance

• Serve as the SBE Project Manager and primary internal lead, representing the agency in all project governance activities, planning sessions and decision-making forums.


• Interface with the vendor’s Project Manager on project decisions, coordination, and issue resolution.


• Support project governance by participating in governance meetings, providing agency input, and escalating risks or issues as needed.


• Review project status reports and monitor progress against schedules, milestones, and contractual obligations.


• Ensure vendor compliance with contract requirements, service levels, and approved project plans.


• Coordinate stakeholder engagement, including SBE leadership, SMEs, and external partners, to support alignment on project goals and priorities.


• Facilitate internal communication across agency leadership (Executive Staff and/or the Board), technical staff, and project stakeholders.

Key Responsibilities 2

Execution & Delivery

• Coordinate SBE staff participation in project activities, including workshops, interviews, and planning sessions.


• Coordinate stakeholder engagement and communication to refine functional and technical requirements.


• Schedule and facilitate participation of agency subject matter experts in requirements workshops.


• Review, coordinate, and provide feedback on vendor deliverables to ensure alignment with agency expectations prior to formal acceptance.


• Ensure adherence to change management processes and support prioritization of changes in accordance with the approved project framework.


• Coordinate and oversee agency participation in testing activities, including user acceptance testing (UAT).


• Establish and validate acceptance criteria, review testing results, and confirm system functionality meets project requirements and operational expectations.

Key Responsibilities 3

Implementation & Operations

• Coordinate agency readiness for system implementation, including training, transition planning, and go-live preparation.


• Support training efforts by coordinating participation in train-the-trainer and end-user sessions.


• Participate in go-live readiness assessments and deployment decision-making processes.


• Monitor vendor performance and system support during post-deployment and hypercare periods.


• Review operational performance and service level reports to ensure ongoing compliance with expectations.


• Coordinate internal feedback on system performance and support continuous operational improvements.

Minimum Qualifications 1

Educational degree (undergraduate or postgraduate) or professional background (min. 10 years) in Public Administration, Business Administration, Information Technology, or a related field.

Minimum Qualifications 2

Minimum 7 years of experience in project management, program management, or government operations oversight.

Minimum Qualifications 3

Demonstrated experience coordinating a large scaled multi-stakeholder project involving technology implementations.

Minimum Qualifications 4

Strong experience in stakeholder coordination, project oversight, and vendor management.

Minimum Qualifications 5

Excellent communication, facilitation, and organizational skills.

Preferred Qualifications 1

Government (state, federal, or local) and/or election administration experience.