Controls Field Service Manager

Looking for more than just a job? MKD Electric offers careers. Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company. 

For over twenty years, we have designed, built, installed, and maintained our clients’ systems, projects, and facilities with a wide range of service offerings.  We focus on safety, value, and quality as well as building and maintaining lasting relationships with a variety of national clients in renewables, data centers, oil and gas, food and beverage, manufacturing, chemical, and pharmaceutical fields. Quickly moving into other industries, we are a fast-paced and agile company looking for a best-in-class Controls Field Service Manager - EPMS willing to roll up their sleeves and exude a passion for the field!

The Controls Field Service Manager - EPMS will oversee the installation and troubleshooting of controls systems for electrical systems at critical infrastructure projects. The ideal candidate will have a strong background in building automation, electrical engineering, project management and managing technicians. The Controls Field Service Manager is considered as the project SME for Electrical systems controls. They will manage and oversee the daily schedule for the field service team, updating project trackers, and working with the customer and other teams to ensure that they’re meeting expectations. They will also work with the Project Manager to ensure that all projects are delivered on time, within scope and within budget. They are responsible for delivering high quality service and customer satisfaction, as well as collaborating well with other teams on the project and providing support as per business needs.

What you will do…

• Manage Field Service Operations: Oversee the daily operations of the field service team, ensuring timely and efficient service delivery


• Technical Expertise: Provide technical guidance and support for the installation and troubleshooting of building automation systems and critical electrical infrastructure


• Project Management: Working with the Project Manger to plan, coordinate, execute and track projects, ensuring they are completed on time, within budget, and to the highest quality standards


• Customer Relations: Build and maintain strong relationships with clients and other teams for the project, addressing their needs and concerns promptly and professionally


• Team Leadership: Lead, mentor, and develop a team of field service technicians, fostering a culture of continuous improvement and excellence


• Compliance and Safety: Ensure all work complies with industry standards, regulations, and safety protocols


• Reporting and Documentation: Maintain accurate records of service activities, project progress, and customer interactions. Prepare regular reports for management

What you will need to succeed…

• Associate’s degree or an Engineering Degree in a relevant engineering field preferred and/or 5 to 10 years of experience with Electrical Distribution systems, EPMS/BMS, Electrical Power Testing to include system startups, Construction or critical facilities operations


• 3 to 5 years of Field service experience – working with industrial instrumentation, onsite point to point controls validation and working knowledge with preferably any of the following programs/software: Rockwell Factory Talk; Tridium; Schneider Electric: Powerlogic/Struxureware; Siemens: Apogee; Ignition: Inductive Automation; Eaton Networks; Field Servers; Jace Controllers; Modbus RTU/TCP; Bacnet; Niagara


• Experience in the mission critical sector is highly valued


• Knowledge of SCADA, EPMS, and PLC systems and low voltage controls systems and how they operate within the EPMS controls umbrella


• The ability to read and understand construction Mechanical/Electrical/Plumbing (MEP) drawings and specifications, network, and control wiring diagrams


• Experience with Microsoft Office and Microsoft Suite (Word, Excel etc.)


• Experience with Project Management tracking software platforms (Procore, CX Alloy or Primavera)


• Excellent communication, frequently communicating with team via email, training, and technical writing skills


• Experience with leading and motivating a team in the field


• Ability to manage client relationships, collaborate with other teams and deliver projects successfully and profitably

Physical demands…

The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


• Must be able to lift to 20-30 pounds independently; lifting from knee to shoulder heights; other lifting required from various levels 

What you’ll love about us…

MKD employees are the company’s greatest assets. To ensure employees are living life to the fullest we offer a wide range of benefits to ensure a well-balanced and healthy lifestyle in the office and at home. From mental wellbeing, physical health, and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting all the moments that matter. Along with flexible vacation, and parental leave, we prioritize initiatives that support the growth, development, and happiness of our people.

• On the job training with fully accredited training programs


• Eligibility to Medical, Dental, and Vision benefits and 401K with company match


• Access to opportunities to expand your skill set and share your knowledge with others across the organization


• Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career growth & development

This role is not eligible for visa sponsorship

MKD Electric is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. MKD Electric also prohibits harassment of applicants or employees based upon any of these protected categories.

Please note this job description is a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.