Convenience Pay Clerk

Description

The Convenience Pay Clerk primarily supports the operations of the Credit Union through the maintenance of the Convenience Pay Program.  Other duties include, but are not limited to, face-to-face member interaction, vendor approval and assistance, and mail (internal and external) processing.  Additional duties may be assigned as determined by management.

The work station is located at the Main branch's front desk.  

Duties and Responsibilities:

Managing Convenience Pay program including communicating with overdrawn members through mail, email and phone calls- 60%

Member service including working the lobby desk

Duties related to receiving and distributing mail and posting payments- 20%

Member/Vendor assistance-20%

Other duties as assigned

Requirements

Minimum Requirements:

- Two year college degree, or completion of specialized courses of study at a business or trade school, or completion of specialized in-house training or apprenticeship

- Proficient in Excel, Google Sheets, or other spreadsheet software

Preferred Qualifications:

1-3 years customer or member service experience  

Comfortable, once adequately trained, interacting with members concerning their needs and/or actions needed by them.