Convention Services Manager

Position Purpose: The Convention Services Manager has a love for assisting clients to create flawless and memorable events. This associate details, services and collects payments for contracted groups. This associate works closely with clients and the hotel operations team for all aspects of event planning and execution.

Supervisory Responsibilities: None

Essential Duties and Functions/Responsibilities/Tasks:

• Possesses excellent teamwork and communication skills, as both are necessary to maintain a well- orchestrated operation that resonates with guests
• Works closely with guests and tailor each event to the specific needs
• Serves as on-site contact for client during events
• Work with the culinary team to design menus with the appropriate food & wine pairing and customizes each event to client's specifications
• Understands current market trends
• Thinks creatively in event design, culinary skills and developing inspiration for the client
• Conducts property site tours with historical knowledge of location and significance of the building
• Desires to serve guests and provide an outstanding product with exceptional service
• Possesses superior customer service and employee-relation skills
• Attends weekly meetings client/internal
• Ensures food service quality and function standards
• Provides professional open communication with all team members and clients
• Ensures timely collection of payments prior to event start
• Performs any other related duties as requested by senior convention services manager or directors of catering

Benefits:

• Part-time employees receive: Dental, Vision and 401k!
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!

• Minimum of 2 year or equivalent combination of education and experience; in catering or catering sales in hospitality experience preferred. Convention Service experience a plus.
• Highschool diploma or equivalent.
• Strong knowledge of Delfi ideal and MS Office required.
• High level attention to detail required.
• Excellent verbal and written communication and ability to multitask.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Must be able to lift/push/reach for/carry 20+ pounds occasionally.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.