COO

Great Smile Dental is seeking an experienced Chief Operating Officer to lead the daily operations of our large, multispecialty dental practice. The COO will build strong teams, hold leaders accountable, improve operational performance, and deliver an exceptional patient experience.

This role owns on-site operations and works closely with our remote executive leader, who oversees finance and marketing. The ideal candidate is a visible, hands-on leader who turns practice goals into clear priorities and consistent results.

Key Responsibilities

• Lead daily practice operations, including staffing, scheduling, patient flow, and departmental coordination.
• Direct and support the clinical director and designated hygiene, dental assisting, sterilization, and operational leaders.
• Hold managers accountable for department performance, employee development, and timely completion of priorities.
• Improve provider schedule utilization, appointment readiness, and patient access.
• Conduct daily huddles and weekly leadership meetings with clear action items and follow-through.
• Implement and maintain standard operating procedures, training standards, and employee expectations.
• Partner with HR on recruitment, onboarding, performance management, and employee concerns.
• Monitor operational scorecards and implement corrective plans when results fall below expectations.
• Manage operational spending within approved budgets and coordinate resource needs with finance.
• Partner with marketing and front-office leadership to ensure the practice can accommodate new-patient demand.
• Resolve escalated patient concerns and improve the overall patient experience.
• Support HIPAA, OSHA, infection-control, and practice-policy compliance alongside designated clinical and compliance leaders.
• Model Great Smile Dental’s core values and foster a culture of ownership, professionalism, and accountability.

Qualifications

• Five or more years of dental management experience, including at least three years leading managers or multiple departments.
• Experience in a large, multispecialty dental practice or dental group.
• Demonstrated success improving team performance, scheduling efficiency, and practice operations.
• Strong understanding of dental workflows, performance metrics, and practice financial reports.
• Experience hiring, coaching, and managing employee performance.
• Excellent communication, organization, problem-solving, and follow-through.
• Dental practice software proficiency; CareStack experience preferred.
• Bachelor’s degree in business, healthcare administration, or a related field preferred; equivalent leadership experience considered.

What Success Looks Like

A well-staffed, organized practice with accountable managers, productive schedules, efficient patient flow, consistent processes, and measurable progress toward practice goals.