Co-op Clerk

Description

Salary & Benefits: $15.50/hr. to start, 20% store discount

Hours: Part-Time 

Job Summary:  

The Co-op Clerk role includes cashier and stocker/receiver responsibilities. This role involves efficiently stocking, receiving,  and cashiering while providing excellent customer service. The Clerk will report to either the Operations Manager, the Assistant Operations Manager, and they may receive direction from Shift Leads as well.

Responsibilities & Accountabilities: 

• Greet members and shoppers
• Process customer transactions involving accurate use of the POS system, and accurate cash handling
• Respond to questions about the co-op and products; refer members and shoppers to appropriate staff; assist with shopping needs
• Receive and stock deliveries 
• Maintain clean and organized backstock area(s) 
• Maintain clean, attractive, well stocked and rotated displays throughout the department
• Provide prompt and courteous assistance to shoppers fielding questions about the Co-op, products and assisting with shopping needs
• Uphold Co-op’s loss prevention policies and practices
• Work collaboratively within a team of other Stocker/Receivers, Cashiers, Buyers, Managers and Leads to support each other around covering shifts, taking breaks and rotating responsibilities  
• Attend department and all staff meetings
• Complete all closing or opening tasks depending on the shift 
• Act in compliance with food safety standards and policies for store, staff and department
• Keep up-to-date on email and other communications

Requirements

Key Aptitudes, Experience & Physical Qualifications:

• Key Aptitudes & Experience
  • 1+ years in a retail setting, preferably in a grocery setting
  • 1+ years in a customer service position 
  • Experience working or living in diverse communities
  • Basic knowledge of produce and natural foods; knowledge of agriculture, growing methods (organic, IPM, etc.), local foods and suppliers a plus
  • Demonstrated commitment to food justice a plus
  • Familiarity or experience with cooperative businesses a plus
  • Excellent verbal communication skills with an ability to give and receive direction
  • Exceptional interpersonal skills including customer service, conflict resolution, creative problem solving, de-escalation tactics and critical thinking 
• Physical Qualifications 
  • Ability to lift up to 50 lbs
  • Ability to walk, sit, stand, bend and reach
  • Ability to climb stairs and ladders many times throughout shift
• Ability to work in a fast paced, well lit environment 
• Fine motor skills needed to safely operate light machinery, equipment and sharp tools
• Able to perform responsibilities in cold and/or damp environments for sustained periods of time

 This position description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.