Coordinated Entry Navigator

Description

The Coordinated Entry Navigator is responsible for linking youth/young adults at risk for or experiencing homelessness to appropriate services and housing programs within Snohomish County. Based out of the Cocoon House Young Adult Housing department, the Coordinated Entry Navigators perform case management and resource connection for young adults experiencing homeless and enrolled in Snohomish County’s Coordinated Entry (CE) system. This includes helping young adults to enroll in said Coordinated Entry system, in addition to other outreach and engagement activities both inside and outside of the agency. The Navigator assists with linkage to needed services and institutions and advocates on behalf of youth and young adults. This includes, but is not limited to crisis intervention, meeting emergent needs, providing information and advocacy, completing and/or coordinating needs assessments, brokering for services and providing follow up with youth. 

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.   

Coordinated Entry Navigator Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Wages: $22-23/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

This position requires a typical work schedule of Monday-Friday with some flexibility to work evenings when necessary. Though flexibly scheduled, work weeks will not exceed 40 hours per week. 

• Meet with youth and young adults experiencing homelessness throughout Snohomish County to enroll in Coordinated Entry. Receive referrals from multiple sources and coordinate with navigator staff, ensuring response within 48 hours. 
• Collaborate and partner with other Cocoon House programs, law enforcement, resource centers, schools, churches, and detention centers in order to identify and target youth who need applicable services.
• Case Manage all young adults in order to connect them to: resources for emergent needs, community resources, and housing. Rapidly move young adults through caseloads to ensure grant outputs are met.
• Maintain a cooperative and effective environment free of discrimination, retaliation, and harassment. 
• Collect and enter data to meet all weekly, monthly, quarterly, annual, and other assigned deadlines. Maintain organized, complete files.
• Attend internal, community meetings, and trainings as required.
• Ensure contract compliance for all activities.

Benefits:

•  Medical, Dental, and Vision health options with employer contribution
•  Multilingual pay stipend
•  403(b) retirement plan
•  21 days of PTO accrued in first year
•  10 agency-recognized holidays
•  Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Communication: Demonstrated ability to build open, trusting relationships with youth, colleagues, and community partners through strong and effective communication.
• Crisis Response: Proficient in crisis intervention and de-escalation techniques to support youth and young adults experiencing trauma or crisis.
• Commitment: Passionate about and experienced in providing supportive services to youth and young adults.
• Administrative Skills: Basic proficiency in data entry and record-keeping.
• Youth-Centered Knowledge: Familiarity with adolescent development, street culture, and strengths-based approaches to care.
• Organizational Skills: Strong organizational abilities and comfort communicating with youth, community members, and external partners.
• Individuals with lived experience are strongly encouraged to apply.
• Bilingual English/Spanish preferred.

General:

• Associate’s degree or higher preferred in a social science or equivalent field and one year working directly with at-risk youth and young adults, or combination of experience and education.
• High school diploma/GED or high school equivalency 
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs