Coordinator

DUTIES AND RESPONSIBILITIES:

• Knowledge and competency all aspects of Departmental policies, procedures, rules, and regulations.


• Responsible for the conduct of the Banquet employees.


• Observe and evaluate employee’s performance, making any corrections when necessary.


• Support casino management in development by being involved in brainstorming, suggesting ideas, solutions, and on-going feedback.


• Demonstrate decision-making and problem resolution by efficiently handing disputes.


• Assist entire department when and where needed.


• Scheduling Conference spaces and collecting conference room intake forms.


• Scheduling the details of the meeting room and room block info.


• Creating sales opportunities for future events during client liaisons and during events.


• Building Banquet Event Orders.


• Determine the staffing levels for events/banquets.


• Scheduling employees, coding workers, approving time and tips.


• Answering all incoming phone calls and take messages.


• Banquet bookings and searching and taking care of those accommodations.


• Help coordinate off-site tribal/casino events & staff meetings.


• Make sure the music/entertainment hired for casino events follow all the rules and regulations that fall within the licensing firms of whom the Banquet Coordinator has purchased rights for.


• Communicating and correlating with Banquet Cook and Executive Chef on banquet food orders.


• Dealing with customer complaints/requests and finding a resolution.


• Discipline of personnel when rules and policies are not followed.


• Sending out contracts and invoices to collect payments.

REQUIREMENTS:

• Must be 18 at time of hire.


• Ability to look at and analyze basic data.


• Proven experience and knowledge of basic casino operations and promotions.


• Must be available nights, weekends, holidays, and other times as deemed fit by Executive Chef.


• Demonstrate ability to multi-task and adhere to deadlines.


• Must have strong communication skills.


• Must be honest and trustworthy.


• Must have strong customer service skills.


• Must be people friendly.


• Must be a team player and team builder.


• Must maintain confidentiality.


• Must be able to lift 50lbs or more.


• Must have a High School Diploma or GED


• Must be able to demonstrate their US work authorization during the employment verification process.


• Must be able to pass a background investigation.


• Must be able to pass a pre-employment Drug Test.


• Must have a valid Wyoming Driver’s License


• Must be able to obtain and maintain appropriate Licenses.


• Native American preference applies.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.


• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.


• Retirement plan with a 4% match, must complete 90-day probation period.


• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.


• Employer Paid Basic Life Insurance


• Employer Paid Short Term Disability


• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries  follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.