Coordinator 2 Student Transfers

JOB SUMMARY

The Coordinator 2 - Student Transfers leads a team of district transfer analysts responsible for delivering high-quality customer service and support to HISD families throughout the school choice and transfer process. This role ensures efficient, equitable, and family-centered transfer operations aligned with district policies and enrollment goals.
 

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first
1.        Supervise and support a team of district transfer analysts, ensuring high performance, accountability, and a customer service-oriented approach in all family interactions.
2.        Manage the end-to-end student transfer process, including application intake, eligibility review, placement coordination, and communication with families and schools.
3.        Monitor and enforce adherence to district transfer policies and procedures, ensuring equity, transparency, and consistency in all decisions.
4.        Design and implement strategies to improve the family experience during the school choice and transfer process, including clear communication, timely updates, and accessible support.
 

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

5.        Work closely with campus leaders, district departments, and enrollment teams to coordinate transfer logistics and address school capacity and placement considerations.
6.        Use data to monitor transfer trends, identify areas for improvement, and recommend system enhancements to streamline operations and better serve families.
7.        Other duties as assigned.
 

EDUCATION

Bachelor's Degree
 

WORK EXPERIENCE

1 TO 3 years of Experience with customer success
 

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office
 

LEADERSHIP RESPONSIBILITIES

Accomplishes most work objectives through the management of direct reports. Provides day-to-day directions to staff; they may become directly involved, as required, to meet schedules and resolve problems. Responsible for assigning work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. Provides input for hiring performance and budget.
 

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.
 

BUDGET AUTHORITY

N/A

PROBLEM SOLVING

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.
 

IMPACT OF DECISIONS

Decisions have considerable impact on multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.
 

COMMUNICATION/INTERACTIONS

interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.
 

CUSTOMER RELATIONSHIPS

Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.
 

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.