Billing & Invoice Processing

• Review completed service calls, work orders, and related documentation for billing readiness, accuracy, and completeness.
• Verify labor, materials, travel, rates, purchase orders, customer information, and other billable details before invoicing.
• Prepare and submit service invoices accurately and within established timelines.
• Apply customer-specific billing instructions, pricing terms, tax information, and required supporting documentation.
• Maintain accurate records of invoice activity, status, supporting documents, and follow-up actions.
• Process billing adjustments, corrections, credits, or rebills in accordance with established approval requirements.

Account Review & Issue Resolution

• Monitor assigned billing queues, account activity, and exception reports to identify outstanding or delayed items.
• Research billing discrepancies and obtain missing information from the appropriate branch, service, customer, or internal resource.
• Correct and resubmit invoices that are incomplete, rejected, returned, or placed on hold.
• Respond to routine billing questions and route complex account, pricing, tax, or collection matters to the appropriate resource.
• Follow through on open billing issues and document resolution status through completion.

Service & Administrative Coordination

• Partner with branch employees and service operations to obtain information needed to complete invoicing or resolve discrepancies.
• Compile, organize, file, and retain billing documentation and records in accordance with established practices.
• Perform accurate and timely data entry across service management, billing, and business systems.
• Provide general administrative support to promote efficient department operations and timely service to internal and external partners.

Data Quality & Process Compliance

• Follow established billing procedures, customer requirements, approval controls, and documentation standards.
• Protect confidential customer, pricing, and financial information and use sound judgment when handling sensitive records.
• Identify recurring billing issues and communicate opportunities to improve accuracy, timeliness, or workflow efficiency.
• Maintain professional working relationships with internal and external business partners.
• Perform other duties as assigned.

Education & Experience