Coordinator, Care Services

• Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals. 
• Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups. Refers to Care Services Manager for complex case-expertise area. 
• Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. 
• Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families. 
• Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies. 
• Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group. 
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database. 
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers. 
• Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub. 
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association. 
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. 
• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES  

• This job has no supervisory responsibilities. 

QUALIFICATIONS:

• Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required. 
• Minimum of 3 years related professional experience including direct care and/or case management experience. 
• Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred.
• Knowledge of clinical and ethical regulations.
• Must have and maintain a valid drivers’ license.
• Ability to work nights and/or some weekends (as required).
• Experience with volunteer management preferred.
• Strong computer skills and proficiency with Microsoft Office products
• Good understanding of databases, such as Salesforce.
• Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough
• follow-up.
• Skilled communicator, with superior interpersonal, verbal and written skills.
• Able to handle confidential information and maintain high confidentiality.
• Experience with home health and hospice is a plus