Coordinator, Donor Services

REPORTS TO: Director of Development Operations

STATUS: Full-time, Non-Exempt
 

Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking, and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. 

We are searching for a collaborative and data passionate Coordinator, Donor Services responsible for accurate and timely processing of the Development department revenue transactions, administration,  and contribution acknowledgments.  
 

DUTIES AND RESPONSIBILITIES: 

• Demonstrate leadership in alignment with Lyric’s mission and vision. 
• Accurately enter donor contributions in a timely manner. Review and post daily Batch Reports for our Finance team and daily Contribution Reports for our Development team. 
• Prepare, print, and deliver acknowledgment letters for each contribution, providing our donors with important tax information. 
• Properly file and maintain documentation for all contributions to ensure that documents are easily accessible for our annual audit. 
• Provide superior customer service to donors by phone, serving their needs in contributing and/or obtaining acknowledgments for their tax records. 
• Ensure that donor records are updated and cleaned up throughout the year, including routine maintenance and ad hoc data hygiene projects. 
• Respond to Development staff reporting inquiries regarding patron gift history. 
• Attend and assist with department events and donor experiences. This may require you to occasionally work outside of normal business hours. 
• As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time. 

KNOWLEDGE AND SKILLS: 

• Bachelor’s Degree from an accredited college or university or equivalent experience.
• Prior experience working with Tessitura or a similar contribution management software.
• Outstanding written and verbal communication skills. 
• Scrupulous attention to detail and strong mathematical aptitude. 
• Working knowledge of and comfort working with Microsoft and Google Apps suite of products. 

WORK CONDITIONS: 

• Ability to sit for extended periods. 
• Ability to work on-site at the Lyric Opera of Chicago administrative offices as well as remotely, including required on-site work during the last week of the calendar year.
• Ability to occasionally oversee evening or weekend functions, deployments, or performances. 
• Ability to perform essential functions of the job with or without accommodations. 

COMPENSATION:

Job Classification: Full-time, Non-Exempt

Application Deadline: February 23, 2026 (5:00pm CT)

Salary is $40,000-$43,000 

Lyric Opera of Chicago offers benefits including health, dental, vision, 403B (no company match),401(k) with company match, PTO (including sick, vacation, and personal days, and holidays), life/AD&D coverage, opportunities for professional development, and complimentary tickets.

Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric prohibits discrimination and harassment of any kind on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, genetic information, pregnancy, parental status, socio-economic status, veteran status, or any other protected status under applicable federal, state or local laws. We encourage individuals of all backgrounds to apply.