Coordinator, Operations & IT

Title: Coordinator, Operations & IT

Location: Seattle, WA; In person 3 days a week

Top talent deserves standout benefits. Our commitment to our team includes fully paid health insurance premiums, unlimited paid time off, and access to a state-sponsored pension plan. We invest in our people because we believe stability, flexibility, and support fuel great work. If you’re looking for meaningful work with exceptional support, keep reading:

Organizational Overview

The King County Regional Homelessness Authority (KCRHA) is a public administrative agency created by an interlocal agreement between the City of Seattle and King County. KCRHA is responsible for unifying, coordinating, and administering the funding of emergency services for people experiencing homelessness — to provide oversight and accountability. Our mission is to administer effective, performance-based homeless services to support a high-functioning homelessness crisis response system to significantly decrease the incidence of unsheltered homelessness across King County using equity and social justice principles. Crisis response includes services that support those who are not yet in permanent housing such as: Emergency shelter, Transitional Housing, Tiny Home Villages, Rapid Re-Housing, Day Centers, and Severe Weather shelter.  

Team Overview

The Operations Division reports into the Office of the Chief People Officer which oversees Human Resources and Operations. The team directly interacts with all offices across KCRHA, working closely with the Executive Office to ensure direct operation alignment with the strategy and goals of the agency. 

Role Description

The Coordinator will oversee KCRHA’s facilities operations and technology infrastructure as well as support the Manager in ensuring the reliability of our IT systems, security and efficiency while aligning technology solutions with business goals. They will support IT, equipment and supply inventory as well as other operational responsibilities to provide support and customer service to KCRHA employees.

Accountabilities

System Operations 

• Assist in all IT related tasks as instructed by the Manager of IT.


• Assist in the maintenance of all KCRHA system operations, and information technology including but not limited to Microsoft 365, Azure AD, Adobe Acrobat, Smartsheet, and Halo ITSM.


• Ensure that high quality services and communication are delivered, and best practices are continuously integrated into the Authority’s day-to-day functions.


• Assist in the set up, configure, and maintain computers, laptops, mobile phones, and other IT hardware and ensure end-user devices and systems are operational.


• Assist in the development of IT and system policies and procedures to support day-to-day internal operations.

Operations Support

• Oversee and support ongoing tracking of office equipment setup, workspace planning, distribution, maintenance and inventory tracking across the Authority.


• Lead the process for the agency’s facilities workorders, tracking and ensuring resolution or completion by working hand in hand with building maintenance point of contact.


• Support operations with purchasing supplies and equipment.


• Assist in the management of Operations contracts for equipment, licenses, and software as well as their renewals.


• Assist with purchasing, vendor relations and office/workspace setup.

Continuous Improvement

• Explore tech equipment and software to ensure functionality and efficiency, according to KCRHA internal needs.


• Work closely with the Manager of IT to create feedback loops for internal staff to better inform and identify areas of improvement.


• Proactively identify the latest trends and best practices as it relates to organizational operations, and information technology to enhance the agency’s day-to-day operations by detecting needs for updates, configurations or new systems and equipment.

Documentation & Reporting

• Maintain detailed records of IT assets, configurations, and support tickets.


• Responsible for the documentation of troubleshooting steps, solutions, and system configurations.


• Assist in the generation periodic reports on system performance, incidents, and IT-related activities.


• Conduct regular audits to reconcile IT asset records and identify discrepancies.

Technical Support

• Responsible for troubleshooting common software issues, provide guidance to end users on software usage, efficiencies and best practices.


• Monitor and assist in the management of network infrastructure, including switches, routers, and firewalls, to ensure optimal performance and security.


• Ensure compliance with relevant regulatory standards and software licensing requirements.


• Conduct regular audits of end-user access and permissions.


• Other duties as assigned.

Minimum Requirements

• Fluency in equity and racial justice concepts and language, understanding their privilege and power, and can bring equity impact analysis to life in the context of their tasks.
  


• 3+ years of related work experience in a similar role. 
  


• Comfortable with ambiguity, flexible and adaptable to


• Strong organization, written and oral communications


• Proficiency in supporting Windows, macOS, and iOS software and devices.


• Possesses working knowledge of Azure and Microsoft Admin Portals (Teams, SharePoint, Exchange, Defender/Security, and Intune).

Additional Requirements

• Experience with government and community stakeholders in King County 


• Valid Washington State Driver's License 


• Ability to travel up to 10%, in state and out-of-state 


• Superior oral and written communication skills 


• Project management experience a plus


• A track record of success in day-to-day operations and stakeholder engagement


• High level of customer service orientation and attention to detail 


• Ability to provide and accept feedback 


• Must be able to lift up to 30 pounds at times 

Benefits 

The KCRHA offers a comprehensive benefits package. 

Health: Medical, dental, and vision coverage. 

Insurance: Group Term Life, Additional Employee + Dependent Life and Long-Term Disability (LTD) coverage. 

Retirement: Pension and Deferred Compensations Plan for eligible employees. 

Paid Time Off: Unlimited vacation, 96 hours of paid sick and safe leave, 12 official holidays, and 2 personal holidays. 

Flexible Spending Account (FSA): Pre-tax savings for eligible medical and dependent care expenses. 

Employee Assistance Program (EAP): Confidential support for personal and work-related challenges. 

Commuter Benefit: Subsidized ORCA card. 

EEO Statement 

The KCRHA is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, creed, religion, color, national origin, age, alienage or citizenship status, ancestry, nationality, national origin, marital or domestic partnership or civil union status, familial status, sex, sexual orientation, pregnancy, gender identity, or any other characteristic protected by federal, state or local law. In addition, The KCRHA will provide reasonable accommodation for qualified individuals with disabilities.