Coordinator, Patient Support Services - Bayland Clinic

Summary

Performs traditional office duties and skills. Schedules and coordinates patient appointments and visits, including telemedicine. Prepares and maintains daily appointment schedules and collects necessary patient information. and completes documentation, applications and eligibility. Processes enrollment applications and performs data entry timely, accurately and in compliance with State and Federal standards and guidelines. The coordinator will perform these and other office functions as necessary to meet departmental goals.

Work Schedule:

• Monday: 8:00am - 4:30pm


• Tuesday: 8:00am - 4:30pm


• Wednesday: 8:00am - 4:30pm


• Thursday: 8:00am - 6:30pm


• Friday: 8:00am - 2:30pm


• Required to work the first 2 Saturdays of the month from 9:00am - 2:30pm


• The first two mondays of the month are off.

Work Location: Bayland Clinic; 6400 Bissonnett St. Houston, TX 77074. Candidates must be willing to travel to different clinic locations as needed. The Bayland Clinic offers free parking.

The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-26. Services We Provide: Comprehensive Exams (Male & Female), Gynecological services, Birth control and family planning, Sexually transmitted disease screening and treatment, Primary healthcare, Immunizations and HIV/AIDS education and screening.

Job Duties

• Duties include patient interaction, customer service and basic office skills.


• Greet, orient and answer patients' questions.


• Record patient arrival in Practice Suite and and make followup appointments as required. 


• Act as a front line representative, record and maintain reports and data to support operational activities. 


• Must manage multiple task and deadlines using organizational skills. 


• Will be responsible for entering additional information into other databases, and tracking patient demographic information.


• Perform other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.


• Two years of relevant experience.

Preferred Qualifications and Skills

• Bilingual in Spanish.


• Proficiency in Windows, MS Office applications, and the Internet.


• Excellent verbal/written communication skills. 


• Ability to manage multiple tasks and deadlines using organizational skills. 


• Ability to make independent decisions while exercising good judgment. 


• Excellent customer service skills.