Job Description - Coordinator - Primary Care Scheduling
Coordinator - Primary Care Scheduling
Southwoods Health is hiring a Coordinator - Primary Care Scheduling to work full-time in our call center at our main office in Boardman, located at the Southwoods Executive Centre.
This role supervises daily Primary Care Scheduling activities—including scheduling, phone management, pre-service workflows, and pre-registration. The Coordinator oversees team personnel, monitors performance metrics, updates provider scheduling protocols, and ensures full department coverage to maintain an excellent patient experience.
Core Responsibilities
Daily Operations: Oversee daily specialty scheduling workflows, task messaging to clinical teams, voicemail inboxes, and phone queues to maintain high customer service standards.
Staff Supervision: Manage employee schedules, approve timekeeping/PTO, coordinate team shifts to handle high-volume gaps, and complete performance appraisals.
Training & Development: Hire, onboard, and train team members on complex provider protocols and workflows, partnering with the Training Coordinator to develop training guides.
Performance & Quality Assurance: Monitor operational metrics and audit data entries to ensure highly accurate demographic and insurance verification information.
Relationship Management: Build strong working relationships with Southwoods specialty physician offices, manage provider template updates, and assist in onboarding new practices.
Technical Support: Partner with IT to resolve phone queue issues and assist with Meditech EMR update testing.
Qualifications & Requirements
Education: High School Diploma or GED required. Higher education in Healthcare Administration, Business, or a related field is preferred.
Experience: Prior healthcare scheduling, patient access, physician practice, or call center experience is required. Candidates must possess baseline knowledge of medical registration and insurance verification workflows.
Leadership Skills: Prior experience as a supervisor, team lead, or coordinator supporting multiple medical specialties is highly preferred.
Core Competencies: Effective communication, problem-solving, and analytical skills with exceptional attention to detail. Proven ability to handle competing priorities while maintaining a supportive team environment.
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