Coordinator, Rights Management - The Orchard

• Office- first role, in office 4 days a week.


• Research and resolve rights-related issues, such as ownership conflicts, 3rd party claims, and user disputes.


• Provide an extraordinary level of support internally and externally to ensure that rights-related issues are resolved immediately.


• Maintain strong knowledge of proprietary platform technology (YouTube, Meta, TikTok, SoundCloud), along with the processes that pertain to it.


• Review, update, and audit content maintained in YouTube’s CMS and The Orchard’s proprietary tools with a high level of detail, speed, and accuracy, all based on strict deadlines.


• Work closely with team members and management, communicating issues and roadblocks pertaining to department projects and procedures.


• Additional duties and responsibilities as assigned.

• Experience in data entry, customer service, or legal fields


• Proficiency in Microsoft Excel and Google Docs


• Well-organized and attentive to detail


• Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously


• Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities


• Fluency in additional languages preferred, but not required


• Experience working in a CMS (such as YouTube CMS, Facebook Rights Manager, or SoundCloud Deck) and customer service software (such as Zendesk) is a bonus, but not required


• Experience with data analysis platforms (e.g. Looker) a bonus, but not required


• Basic knowledge of copyright and current popular music landscape

What We Give You:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  


• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 


• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all


• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 


• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 


• Investment in your professional growth and development enabling you to thrive in our vibrant community.  


• The space to accelerate progress, positively disrupt, and create what happens next  


• Time off for a winter recess