Coordinator, Security Operations Center

Job Summary

Job Description

Experience Required: 1 to 3 years; CCTV, Familiarity with case management, Using multi-line phone network
Experience Desired: Ability to properly document incidents both verbally and written; Must be willing to work non- traditional shifts for a 24/7 operations; Loss Prevention or Law Enforcement experience
Education Desired: Bachelors Degree

Job Responsibilities

• Review CCTV footage to assist in identifying shoplifters
• Utilize emerging technologies to assist in identifying shoplifters
• Monitor CCTV at HQ to provide 24/7 security
• Answer calls from alarm companies and take appropriate action
• Document incidents called into the SOC
• Provide video footage to Law Enforcement and other requesting agencies.
• Spot check cameras companywide to ensure proper functionality.
• Assist Store Detective Program in updating cases as needed.
• Support the Loss Prevention Department by initiating service requests received from the stores IMS Service Ticket System. Reviews service ticket request for necessary information essential to determining service required. When information is incomplete, contacts originating requestor for needed additional details/pictures. Communicates with Loss Prevention Coordinator when needed.
• Enter new Team Members/Updating existing Team Members in the HikVision Door Access Platform for all Corporate, Fresh Foods Manufacturing and Retail locations. Trains/assists Human Resources in Crafton, American Seaway Foods, Butler Refrigerated Meats and Cleveland Cold Storage to manage access locally.