Coordinator Service Systems

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Coordinator – Service / Systems is responsible for the initial diagnosing of damaged equipment and then all aspects of coordinating repairs of that equipment using our vendor network. This position requires a very broad understanding of all types of audio-visual equipment as well as a high attention level to detail and records keeping.

This position will support our AV Production team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Dallas, TX

Essential Duties & Responsibilities

• Daily management of repair records and service tickets


• Perform initial evaluation of all damaged equipment


• Determine appropriate service level needed to repair equipment


• Coordinate 3rd party repair efforts with outside vendors


• Daily execution of preventative maintenance on assigned assets 


• Daily oversight of repair parts and supply inventory


• Collaborate and accelerate innovations in QC tooling, practices and execution


• Assist in training/development of warehouse staff 


• Ensure sound safety and risk policies and procedures through assigned areas 


• Provide recommendations on Capital Expenditure and planning


• Promote teamwork and communication between all warehouse operations 


• Assists other departments as needed Performs other duties as assigned

Education & Experience

• High School Diploma or Equivalent with relevant work experience required


• Trade School Certificate in electronics repair preferred 

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially.  These are a handful of the types of programs and benefits our full-time people may be eligible for.  There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance


• Tuition Reimbursement


• Paid Parental Leave


• Life, Accident and Disability


• Retirement with Company Match


• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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