Coordinator, Ticket Operations

DEPARTMENT:                   Ticket Operations

REPORTS TO:                    Senior Manager, Ticket Operations

STATUS:                              Full-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way. 

Your role as Coordinator, Ticket Operations:          

You will play a key role in supporting ticketing processes for all non-baseball events at Petco Park—including concerts, special events, and third-party bookings—while also providing support for baseball events as needed. You will collaborate closely with the Senior Manager, Ticket Operations and other departments to ensure seamless event setup, ticket fulfillment, and exceptional guest experiences.

All the responsibilities we will trust you with:                                   

• Assist with all facets of event setup for non-baseball events (concerts, special events, etc.), including dates, times, ticket images, price structures, buyer types, and promo codes


• Support event day operations for concerts and other non-baseball events, including seat counting, ticket distribution, and troubleshooting


• Act as the liaison to the Sales and Services Department to ensure proper communication of all non-baseball event information


• Process suite, consignment, and special experience orders for non-baseball events in coordination with the Special Events department


• Maintain and track ticket inventory for non-baseball events, ensuring limits are not exceeded and reporting as necessary


• Collaborate with accounting to coordinate journal entries, payments, and refunds for non-baseball event ticketing


• Provide support for baseball event ticketing as needed, including Opening Day, Post Season, and Season Ticket Member allocations


• Assist with data entry and seating manifest projects for both baseball and non-baseball events, including identifying aisle seats, obstructed views, and shaded areas


• Support the Employee Ticket Program, including setup, reporting, and troubleshooting for all events


• Deliver training and support for employees using ticketing platforms (e.g., TDC (Tickets.com), MLB Ballpark app)


• Assist in the configuration of Alfred and TM1 entry to include set-up and onsite monitoring


• Prepare and distribute reports to payroll and HR regarding ticket usage and limits


• Enroll and manage payment plans for ticket members, resolving account issues as needed


• Ensure compliance with all company policies and procedures related to ticketing and event operations

Your areas of knowledge and expertise that matter most:                  

• Proficient in ticketing systems (TDC (Tickets.com) Host and Archtics preferred) and MS Office Suite (Word, Excel, Outlook)


• Strong communication skills, both written and verbal; able to work collaboratively and respectfully with colleagues and guests


• Exceptional time management and organizational skills; able to handle high volumes of detailed work and manage multiple projects on strict deadlines


• Professional demeanor with discretion, integrity, and accountability


• Maintain consistent, punctual, and reliable attendance

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment


• 4-year Bachelor’s Degree, or education equivalent


• Minimum 2 years previous experience in ticketing or a related field


• Basic knowledge of ticketing, money handling, banking, and accounting practices


• Fluently bilingual in English/Spanish a plus


• Able to work flexible hours including evenings, weekends, holidays and extended hours as needed


• Able to travel as required for events and meetings


• Minimum physical requirements: able to access various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds


• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check 

Pay and additional compensation:

Per the California pay transparency law, the base pay range for this full-time position is $23.50 to $25.24. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to: Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

The San Diego Padres are an Equal Opportunity Employer.

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