Coordinator, Travel & Itinerary Data Management

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Who We Are:

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

THE ROLE

A Coordinator, Travel Product Experiences - Olympics & Paralympics is primarily responsible for developing and maintaining expertise related to product offerings under the Commercial Hospitality Program for the Olympic and Paralympic Games. The Product Specialists work closely with other team members and at the guidance of their Manager and/or Director to create a positive and efficient environment focused on developing creative, innovative, and profitable experiential product offerings. This position will focus on assisting with the ideation, architecture, development, inventory management, and financial strategy in relation to direct to consumer and business to business product offerings consisting of Olympic Event tickets, event day hospitality, travel components, and other assets and services.

The Role and What You'll Do:
• Assist in ideating, creating, maintaining, and executing an innovative and strategic product architecture related to event tickets, hospitality, and travel experiences that is in line with the core values and vision of our Olympic Hospitality Programme.
• Extensive use of Inventory Management System(s) to build and manage product offerings, maintain web content, manage inventory, and extract data for the purposes of analytical and operational needs.
• Develop and maintain a working knowledge of our internal workflow processes and proprietary Inventory Management System(s).
• Use of software platforms to assist with financial modeling, data analysis, market research, and other necessary tools to help inform decision making and manage projects.
• Assist in building and cultivating relationships with partners, vendors, and key 'stakeholders throughout the Olympic ecosystem.
• Liaise and collaborate with other internal functional areas in order to build and manage product offerings.
• Participate in meetings and provide feedback while working with other Olympic workstreams in an effort to develop standardized, documented processes for the Olympic Commercial Hospitality Programme.
• Assist in evaluating and documenting opportunities to improve quality across all product offerings and within the overall customer experience.
• Work closely with our Digital Technology teams to assist with strategic ecommerce and operational solutions for our product offerings, including system enhancements, testing and quality assurance, and bug resolution.
• Document financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations.
• Develop knowledge of the industry to recognize market trends, identify and analyze against competitors, and develop strategies to grow our business.

Specific Job Responsibilities
• Manage inventory and product builds in proprietary inventory management system(s).
• Development, documentation, and implementation of specific procedures, systems, and operational efficiencies.
• Assist with product support specifically related to the needs of Sales & Marketing and Guest Services.
• Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey.
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation.
• Collaboration and communication within the team and across workstreams
• Event operations and execution when/as requested under the guidance of the Operations & Experiences team.
• Situation analysis and decision making.

Travel: Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel may range from 10-15% annually.

You Have These
• Bachelor's Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred.

We'd Love If You Also Have These:
• Experience working with event ticket allocations, venue space, and other elements related to revenue generation and inventory management.
• Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• Technology savvy
• Excellent time management, organizational skills.
• Experience in the Travel & Hospitality industry.
• Comfortable working with multiple technology and software platforms, including but not limited to Office 365 platform, Asana, Smartsheet, and other digital collaboration systems.
• Advanced knowledge of Excel preferred.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.