Coordinator, Volunteer Engagement

Description

POSITION TITLE: Volunteer Engagement Coordinator

REPORTS TO: Community Engagement Manager

DEPARTMENT: Experience 

CLASSIFICATION: On-Site

SCHEDULE: Tuesday-Saturday 7:30am-4:00pm, with flexibility for evening events

STATUS: Non-Exempt 

SALARY RANGE: $41,700 - $43,010.00 

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

SUMMARY

The ideal candidate for the Volunteer Coordinator role is an enthusiastic and strong communicator who can effectively engage with a diverse range of volunteers, from individuals and corporate groups to those fulfilling court-mandated hours. They are highly organized, able to manage multiple tasks such as overseeing volunteer check-ins, tracking attendance, and coordinating group logistics. Adaptability is key, as they must be flexible in supporting evening events, all-hands-on-deck moments, and disaster relief efforts. This candidate should also be comfortable with outreach, including cold calls and emails, to recruit volunteers and fill shifts with low attendance.

Having some experience with volunteer databases and/or the Google Suite is preferred, additionally the ideal candidate is a proactive problem-solver who seeks ways to improve the volunteer experience. They are a self-starter who works well independently, but also enjoys collaborating with others to ensure smooth event coordination. Above all, they are passionate about the mission of the organization and are dedicated to providing a positive experience for volunteers while supporting the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome volunteers to Causeway Center and conduct attendance check-ins, orientations, ensure safety compliance (closed-toe shoes, waivers)
• This is a completely in-person role, the candidate must be comfortable with working in an active environment, overseeing the volunteer lounge while working on other assigned duties. 
• Maintain volunteer lounge and workspace cleanliness
• Coordinate with staff Volunteer Staff Leads for timely shift assignments
• Responsible for managing the volunteer email inbox and phone inquiries, ensuring timely responses, sending updates, and coordinating schedules for volunteers and groups.
• Effectively communicate in a professional manner with diverse volunteer groups, including youth, corporate teams, and court-mandated participants, through phone, email, and in-person interactions.
• Monitor and record daily volunteer attendance using HandsOn Connect (volunteer management software). Confirm weekly volunteer group participation and update reservations as needed.
• Perform outreach through calls and emails to fill low-attendance volunteer shifts.
• Generate reports to analyze volunteer trends and identify organizational needs.
• Oversee Court Ordered Volunteer program (monitor charges, verify hours)
• Support the Food Distribution & Experience teams
• Represent organization at community events when needed
• Must be able to support all-hands-on deck organization events as well as disaster relief efforts as they arise

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE

• Bachelor's Degree preferred but not required. High School Diploma or General Education Degree (GED) required. 
• Proficiency in Google Suite preferred. 
• Innovative self-starter and problem solver with a bias towards action. 
• Excellent oral, written and interpersonal communication skills, with high professionalism. 
• Experience managing large groups of volunteers is preferred. 
• Ability to manage multiple projects simultaneously with strong attention to detail and accuracy while meeting deadlines in a dynamic, fast-paced environment 
• Exercise good judgment and discretion with strong ethical character capable of handling confidential information. 
• Committed to the organizational mission of ending hunger. 
• Current FTB employees must be in good standing.