Copy of Lane Attendant (Premium Lane)

Job Title: Premium Lane Service Agent
Employer: STAC (Seattle-Tacoma Airline Consortium)
Pay: Starting at $20.17 per hour
Job Type: Full-time
Location: Seattle-Tacoma International Airport
Shift: 3:45AM - 12:00 AM, 11:30AM - 6:15PM, 6:00PM-12AM

Position Overview

As a Premium Lane Service Agent, you’ll welcome and assist guests using the airport’s premium services. You'll help manage lines, provide directions, answer questions, and ensure a smooth experience at the TSA checkpoints. This role involves standing and walking for long periods and being one of the first people travelers interact with at the airport.

Key Responsibilities

• Greet guests and check boarding passes
• Manage lines and guide travelers through the premium security lanes
• Provide directions and answer traveler questions
• Monitor area conditions and report any safety, security, or maintenance concerns
• Assist with kiosks, wheelchairs, and luggage carts
• Use communication devices (radios, phones, tablets)
• Ensure safety procedures are followed and support emergency responses

Requirements

Minimum:

• Customer service skills
• Reliable, self-motivated, and able to work independently
• Flexible with schedule, including early mornings, nights, weekends, and holidays
• Able to stand and walk for most of the shift
• Able to wear a uniform and follow grooming standards
• Good verbal communication and basic use of phones/tablets

Preferred:

• Friendly and calm under pressure
• Experience in hospitality, events, or airport work

Additional Info

• Must be able to obtain airport security credentials (Port of Seattle and TSA clearance)
• No travel required
• Equal Opportunity Employer