Copy of Sales & Service Coordinator

Description

Job Title: Sales Coordinator

Job Description:

We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic sales team. The ideal candidate will play a crucial role in supporting the sales department by coordinating sales activities, managing customer relationships, and ensuring smooth communication between various teams.

Key Responsibilities:

• Assist the sales team in daily operations and administrative tasks
• Coordinate sales activities and schedules to ensure timely follow-up with clients
• Maintain and update customer databases and sales records
• Prepare sales reports and presentations for management review
• Communicate effectively with clients to address inquiries and provide support
• Collaborate with marketing and product teams to align sales strategies
• Assist in the preparation of sales proposals and contracts
• Monitor sales performance metrics and provide insights for improvement
• Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.
• Manage Group Room Blocks, cut-off dates, block clean-up, and group pick-up.
• Input Group Rooming Lists and Reservation Changes.
• Manage Electronic Reader Boards. Create slides with all event information and upload them to the website.
• Manage the Turnover process for new events. Create PM accounts, make sure deposit traces and revenue are forecasted by managers, scan and create the electronic file, and forward to accounting.
• Create Sales & Catering kits and restock the supply area as appropriate.
• Check the office supplies and order supplies when necessary.
• Prepare Welcome Cards and amenities for VIPs.
• Send No-Show emails and an 18-day Resume list to all managers.
• Run all reports for EO & Resume meetings, for billing meetings, and EO & Resume meetings.
• Manage ECC. (Event Concierge Console) Add Meeting Manager and Client.
• Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre-content cards, printing, etc.
• Create EOs for all internal events or meetings.
• Meet with the front desk manager weekly to go over Resumes, group information.
• Organize the file cabinet for all files for bookings.
• Input all group Rooming lists, set up routing, build packages in Opera, and create booking links.
• Planning manager for all courtesy blocks: Input traces in Envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes, and send group invoices.
• Coordinate with the Group contact and keep communication for any changes made to groups, group updates, special requests, etc., until the event is over.
• Assist sales managers with all reservation changes.
• Run Group pick-up meeting.
• Make sure all suites for VIPS are booked in advance.

Requirements

Skills and Qualifications:

- Bachelor’s degree in business administration, Marketing, or a related field

- Proven experience of minimum 1 year in a sales support or coordination role

- Experience as a front desk agent is a plus

- Strong organizational and multitasking skills

- Excellent verbal and written communication abilities

- Proficiency in Microsoft Office Suite and CRM software

- Ability to work collaboratively in a team-oriented environment

- Detail-oriented with a strong focus on accuracy and efficiency

- Problem-solving skills and a proactive approach to challenges

We offer a supportive work environment and opportunities for professional growth. If you are passionate about sales and eager to contribute to a successful team, we encourage you to apply.