Copy of Team Member--Dinner Shift

Description

Heirloom Restaurant Group is a restaurant brand management company with more than 10 brands and continually growing. We are a collection of individuals who care and work together each day to create meaningful experiences. https://www.heirloomgroup.com

We are looking for a positive, energetic Team Member who is passionate about the 5 Star BBQ brand and delivering exceptional service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service, we would love to hear from you.

Applicants should be friendly, hard-working, punctual, detail-oriented and be able to work in a fast-paced environment. No prior experience required. Part-time hours are available IMMEDIATELY. Must have current food handler's permit (or be willing to get one within two weeks of hire).

Responsibilities:

Customer Service:

• Greet customers with a friendly and welcoming attitude.
• Provide excellent customer service by answering questions, offering assistance, and processing orders accurately.
• Receive and process customer orders, ensuring accuracy in item selection and pricing.
• Enter orders into the point-of-sale (POS) system promptly and efficiently.
• Address customer concerns or issues related to orders, payments, or service.
• Collaborate with management to resolve more complex problems.

Cash Handling:

• Handle cash, credit cards, and other forms of payment accurately.
• Provide change to customers and process transactions in accordance with established procedures.
• Follow cash handling policies and procedures to prevent discrepancies.
• Adhere to security measures to safeguard against theft or fraud.
• Complete end-of-shift procedures, including balancing cash registers and preparing reports.
• Secure cash and close out the POS system accurately.

Menu Knowledge:

• Have a good understanding of the menu items, including ingredients and pricing.
• Assist customers with menu inquiries and provide recommendations if needed.
• Suggest additional items, promotions, or upsells to enhance the customer's dining experience.

Maintain Clean and Organized Workspace:

• Keep the cashier area clean and well-organized.
• Arrange menus, promotional materials, and other items neatly.

Communication:

• Communicate effectively with kitchen and serving staff to ensure accurate and timely order fulfillment.
• Relay special requests or modifications from customers to the kitchen.

Requirements

• Previous cashier or customer service experience is preferred.
• Punctual and reliable.
• Strong numerical and math skills for accurate transaction processing.
• Excellent communication and interpersonal skills.
• Familiarity with POS systems and basic computer skills.
• Ability to work in a fast-paced environment with attention to detail.
• Possess a positive attitude and ethics which support our values and culture.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of food safety and hygiene standards.

Benefits:

• Free Food!
• Insurance Reimbursement Plans for FT employees

Heirloom Restaurant Group is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunities, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.