Core Account Representative

Responsibilities

• Accept all loads tendered by customers. Notify your Team Lead or Manager if unable to accept a load.
• Respond to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
• Communicate with carriers, by telephone, email, or online.
• Receive, review and enter shipment information into TMS and customer reports to ensure shipment and other information from customers are accurately processed.
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with carriers through open and interactive communication.
• Meet team sales targets goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Stay on top of emails in inbox, responding within timeframes set forth in SOP.
• Help track 4kites/Macropoint for core accounts.

Knowledge, Skills, and Experience

Required

• High School Diploma or GED.
• Proficient in Microsoft office operating systems.
• Excellent attention to detail.
• Excellent communication skills- both written and oral.
• Available to work some nights and weekends if needed.
• Ability to work in a fast-paced, collaborative environment.
• Exceptional problem solving skills and ability to pivot direction when needed.
• Fluent and proficient in Spanish and English, verbal and written.

Preferred

• 2 plus years of Logistics Operations experience.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.