Corporate & Guest Communications Lead

Description

Azamara is a destination-focused cruise line known for immersive travel experiences, exceptional service, and longer stays in port. We’re seeking a hands-on, detail-oriented Corporate & Guest Communications Lead to support the development and execution of clear, consistent, and brand-aligned messaging across internal, external, and guest-facing channels. This individual plays a key role in maintaining brand voice, supporting cross-functional communication, and partnering with agency and internal teams to ensure message alignment.

Requirements

KEY RESPONSIBILITIES

External Communications

• Support the development of brand and product messaging across outbound channels, including website, press releases, direct mail, email, and social media (in collaboration with relevant teams).
• Assist in campaign messaging for paid media, influencer partnerships, and trade-facing platforms.
• Partner with legal and regulatory teams to ensure messaging is compliant across markets.

Internal Communications

• Contribute to internal communication efforts that promote alignment, transparency, and consistent messaging across the organization.
• Draft executive messaging, talking points, announcements, and internal newsletters.
• Support change management and organizational updates with clear, employee-focused communication.

Guest Communications

• Coordinate the development and review of pre-cruise and onboard guest communications, including transactional emails, welcome letters, and service updates.
• Collaborate with Guest Relations, Hotel, and IT teams to ensure guest-facing messages are clear, timely, and on-brand.
• Assist in drafting and distributing crisis or disruption messaging in partnership with Legal and Marine Ops.

Public Relations

• Support the execution of the global PR strategy in collaboration with agency partners to help secure media coverage and elevate brand awareness.
• Assist in preparing executives for interviews and speaking engagements.
• Monitor media coverage and industry trends to help identify opportunities and manage potential risks.

Qualifications

• Bachelor’s degree in Communications, Journalism, Marketing, or related field.
• 5+ years of experience in communications, public relations, or corporate affairs—ideally in travel, hospitality, or consumer lifestyle.
• Strong writing, editing, and storytelling skills with the ability to adapt tone for different audiences.
• Proven ability to manage multiple projects and collaborate across departments.
• Comfortable working in a fast-paced, dynamic environment.
• Experience supporting executive communications and working with agency partners.

Preferred

• Experience in the cruise or travel industry
• Background in global or multi-market communications
• Familiarity with crisis communications and reputation management