Corporate Educator - Indianapolis

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

The IHC Education Team is seeking a full-time Corporate Educator to join our talented and dedicated organization. This hourly role is a wonderful opportunity for anyone who craves a highly rewarding position with exceptional benefits, including a $1000.00 retention bonus! Don't miss this chance to be a part of a great team that's making a difference in people's lives every day!

The Corporate Educator contributes to IHC’s mission and goals of client satisfaction, quality of care, cost competitiveness, and productivity. This professional works with the education team to develop and implement processes for minimizing risks including educating staff. This position is based at the central office in Indianapolis and travels to IHC medical sites throughout the state.

IHC's full-time benefits and compensation package includes:

• $1000.00 retention bonus
• Mileage expense reimbursement
• Generous Paid Time Off and Floating Holidays
• Day 1 benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• SupportLinc Employee Assistance Program with 24/7 access to therapy consultation services

Corporate Educator Job Summary

• Develop, coordinate, maintain, evaluate and improve components of the orientation process using evidenced-based practice
• Participates, oversees, and assures the completion of new staff job-specific orientation.
• Arranges, provides, documents, and monitors continuing education for staff through in-services and teaches the topic being in-serviced.
• Coordinates and manages periodic competency skills for staff. Keeps records up to date to be used in evaluations and regulatory requirement fulfillment.
• Orients and trains staff on Front Desk practice management procedures, workflows, and customer service skills.
• Helps to standardize workflows throughout the organization while customizing details to fit the needs of each unique site.
• Maintains positive relationships with IHC staff and providers at all locations, providing guidance and support when requested.
• Participates in the preparation and maintenance of accurate medical records.
• Follows HIPAA and OSHA standards.
• Performs related work as required.
• The listed responsibilities are not exhaustive and IHC reserves the right to assign additional tasks as needed.

Critical skills and behaviors

• Demonstrates analytical problem solving, decision-making, and trend analysis skills.
• Demonstrates effective verbal and written communication and strong interpersonal skills.
• Demonstrate creativity and ingenuity when developing processes and problem-solving.
• Demonstrate proficiency in basic mathematics.
• Maintains accurate electronic medical records.
• Demonstrates high detail orientation and accuracy.
• Prioritizes and organizes tasks and time; takes initiative with little supervision.
• Creates engaging and effective learning materials for Front Desk
• Design, develop, and implement training programs to enhance employee skills and knowledge
• Stay up to date with IHC processes, workflows, standards, eCW system, learning trends, and best practices to deliver relevant and impactful training.
• Proactively alerts others to anticipated problems or issues and recommends process improvements.
• Lead and/or participate in process improvement projects.

Physical demands and work environment

• Work is considered moderately strenuous with some lifting of 30 to 50 pounds, walking and/or standing for long periods of time.
• Moderate risk requires special mitigating precautions and/or protective gloves, mask or clothing due to potential risk form chemicals and diseases.
• Must be able to operate standard office machinery, including a computer, keyboard, telephone, etc.
• This position will require travel to all IHC sites/locations on an as needed basis to provide support and training.

Technology

• Proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, Access, eCW, etc.

Requirements

• 2-3 years of experience in community health preferred.
• Spanish skills preferred.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.