Corporate Financial Aid Trainer

The candidate must be base out of Texas and must be willing to
travel.

Summary:

Responsible for assisting in the development of financial aid staff, as well as maintaining and implementing financial aid training. These responsibilities will adhere to the Department of Education, State Regulations as well as CHCP Policy and Procedures. This position requires an individual to work in a team environment with a focus on customer service and support. Will report and work directly with the Corporate Director of Financial Aid. Additionally, will provide exceptional customer service to our campus staff and faculty using CHCP ICARE values. The employee must be willing and able to travel as required.

Essential Duties and Responsibilities:
• Collaborate with all campus financial aid staff as well as committees to develop, maintain, and provide training initiatives to meet regulatory compliance standards for new and existing staff
• Assists in the development of training platforms for internal advancement of existing employees
• Assess and improve the learning processes, methodologies and technology used at CHCP
• Use materials provided by Department of Education, The State of Texas Workforce Commission, local, regional, and national financial aid organizations to develop training
• Responsible for staying abreast of legislative changes impacting CHCP
• Continuous conduct tests for trainees to ensure compliance and knowledge retention
• Utilize reports, internal audits, and staff observations to implement targeted training
• Conducts continued training for all financial aid staff members
• Improve and develop new policies and procedures based on federal and state changes
• Assist with day-to-day financial aid operations and duties at a campus level
• Provide excellent customer service to students and all employees at CHCP
• Perform other related duties and participates in special projects as assigned

Education:
• Bachelor’s degree or 5(+) Years of experience in the Financial Aid Field

Computer Skills:
• Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word) and data entry.
• Extensive knowledge of Campus Nexus software.

Job Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Seeks increased responsibilities.
• Interpersonal - Focuses on solving conflict not blaming; maintains confidentiality. Must be able to work closely with all levels of management and team members.
• Planning/Organizing - Prioritizes and plans work activities; works independently; uses time efficiently; complete work efficiently and accurately with many interruptions.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Team Work - Able to support good morale and group commitments to goals and objectives.