Corporate Head Teller

We are on the search for a Corporate Head Teller to join our Community Banking Team at either our Daingerfield or Sulphur Springs branch! The Corporate Head Teller is charged with standardizing and managing the retail department’s policies, procedures and processes across the organization. Partnering with branch management to ensure adherence to the highest level of banking compliance is the main priority. This position offers an opportunity for you to lead and influence operations across multiple locations growing your career within the retail banking leadership team.  

Key Responsibilities:

Operational Oversight

• Supervise daily teller operations across assigned branches to ensure accuracy, efficiency, and compliance with policies and procedures
• Monitor dual control, cash handling, balancing, and transaction quality to minimize errors and losses across multiple branches daily
• Monitor cash levels at each branch, including the review and approval of ordering and distributing cash to tellers
• Oversee the vault operations and ensure proper handling of cash shipments
• Ensure consistent application of operational standards across all locations
• Coordinate staffing coverage across branches to meet business operations needs including dual control at all times

Leadership & Team Development

• Coach, mentor and provide guidance to teller & universal banking staff across multiple branches with a customer service focus
• Cross train workforce so tellers and universal banking staff can work interchangeably depending upon the branch’s staffing needs
• Structure and train workforce at each branch to have a head teller and vault teller 
• Support hiring, onboarding, and own the training of new tellers and universal banking staff
• Foster a culture of accountability, teamwork, and excellent customer service

Customer Experience

• Ensure exceptional customer service standards are maintained across all branches
• Resolve complex customer issues and escalations in a timely and professional manner
• Promote relationship-building opportunities and referral generation

Compliance & Risk Management

• Ensure compliance with all banking regulations, policies, and procedures (BSA, AML, audit standards, etc.)
• Conduct regular audits and reviews of teller transactions, cash limits, and documentation
• Conduct regular in-person surprise cash counts at locations ensuring cash drawer and vault limits are being adhered to
• Identify and mitigate operational risks by putting in place processes and procedures immediately

Report & Performance Management

• Track and analyze teller performance metrics (transaction accuracy, balancing, customer satisfaction, etc.)
• Prepare reports for senior management regarding branch performance 
• Implement process improvements to enhance productivity and service quality

Cross-Branch Collaboration

• Partner with branch managers and regional leadership to align operational goals
• Support branch initiatives, product promotions, and service campaigns
• Serve as a key liaison between branches for operational consistency

Compliance

• Protect the Bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, and more
• Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures
• Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations
• Perform other duties and responsibilities as assigned by management

Required

• High school diploma or equivalent (associate’s or bachelor’s preferred)
• 3–5 years of banking or financial services experience
• Minimum 1–2 years of supervisory or lead teller experience
• Strong knowledge of teller operations, cash handling, and banking regulations
• Excellent leadership, communication, and problem-solving skills
• Highly collaborative team player
• Ability to travel regularly between branch locations

Preferred

• Experience managing staff across multiple locations
• Familiarity with core banking systems and teller platforms
• Proven track record of improving operational performance

Work Environment & Expectations

• Frequent travel between multiple branches required
• Ability to work flexible hours, including weekends as needed
• Fast-paced, customer-focused banking environment

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Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds (cash boxes, supplies, etc.)